Fairing: Post Purchase Surveys
Fairing Post-Purchase Surveys
Rating
4.9
feedback
198
chart
#255
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
3%
-
Less than a month
13%
-
Less than a year
49%
-
More than a year
33%
Reviews Summary
Fairing is highly praised by ecommerce merchants for its ease of use, valuable insights, and excellent customer service. Users appreciate the app's ability to provide detailed analytics, customizable surveys, and integrations with other platforms. The team behind Fairing is commended for being responsive, agile, and proactive in assisting users with setup and any queries. The app is described as essential for understanding customer behavior, improving marketing strategies, and enhancing the overall shopping experience. However, there are concerns raised about sudden price changes and access restrictions to data, which have led to some dissatisfaction among users.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 15, 2024
Fairing is really simple to get set up and their team is great to work with. Don't take the ease of use to mean the product is not sophisticated, it is and getting the data into our Looker instance has been easy too - though for quick analysis, I go straight to the dashboard
Nov. 14, 2024
Fairing has been a game-changer for our post-purchase surveys, giving us insights that truly help us understand our customers on a deeper level. The setup process was seamless, and the data we’re now collecting has been invaluable for refining our strategy. Special shoutout to Samantha on the support team—she’s been fantastic in guiding us through any questions and has been incredibly responsive and helpful. If you're looking to elevate your customer feedback approach, Fairing is a must-have!
Nov. 5, 2024
Fairing has been essential for us to understand the impact on the business for our influencer, organic social, and partnership efforts especially. Getting a holistic understanding beyond paid media of acquisition is critical for us. It's such an easy to use tool and helps us uncover other interesting insights from our purchasers. Highly recommend as essential to any size biz!
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