Fairing Post Purchase Surveys
Fairing Post-Purchase Surveys
Rating
4.9
feedback
189
chart
#256
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
3%
-
Less than a month
13%
-
Less than a year
53%
-
More than a year
35%
Reviews Summary
Fairing is highly praised by ecommerce merchants for its ability to provide valuable insights through post-purchase surveys. Users appreciate the ease of setup, the responsiveness of the customer service team, and the seamless integration with other tools like Google Sheets and Slack. The app is commended for its sophisticated features, quick data collection, and the strategic recommendations provided by the Fairing team. However, there have been concerns raised about sudden price changes and access restrictions to data. Overall, Fairing is considered a game-changer in understanding customer behavior and improving the overall shopping experience.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 27, 2025
Fairing lets us understand how the shopping experience impacted our customers. We're using a combination of onsite surveys, post-purchase and post-delivery surveys to learn how we can improve our overall customer experience. The Fairing team is really impressive with customer service. I hadn't reached out before and needed help with the Google Sheets integration and they helped with everything! Awesome service, and great product.
Feb. 28, 2025
Fairing has given us invaluable insights about our customers - from how they discovered us to the nuances of behavior by country. The Fairing team continues to be a fantastic partner to us, giving us strategic recommendations on how to enhance our post-purchase surveys & providing a unique perspective on how to leverage the insights we're collecting. I cannot recommend Fairing enough!
Feb. 10, 2025
One of the best tools in our toolbox. The team is very responsive and quick to make improvements.
Feb. 7, 2025
Fairing has been tremendous in allowing us to understand how our customers are hearing about us. The Fairing team has been an incredible thought partner regarding how to further enhance our post checkout surveys to ask questions better, make the experience easier for our customers to respond, and clean up responses so they are more actionable for our team.
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