Fairing Post Purchase Surveys
The reviews are overwhelmingly positive. Users consistently praise Fairing for being easy to set up, simple to use, and quick to launch, with many saying they were collecting useful post-purchase survey data within minutes. A major strength highlighted across the reviews is the quality of the insights: merchants use Fairing to understand attribution, discover how customers heard about them, measure influencer and channel performance, and gather deeper customer feedback that helps refine marketing, CRO, and product decisions. Many reviewers also value the app’s integrations with tools like Shopify Flow, Klaviyo, Google Sheets, Looker, Slack, and Triple Whale, as well as the ability to add follow-up questions and connect survey data to other systems. The support team is repeatedly described as responsive, helpful, collaborative, and proactive, often assisting with setup, integrations, and strategy. Negative feedback is limited, but one review raises a serious concern about sudden and steep price increases, along with access being deactivated after a recent charge. A few reviews mention minor issues such as plan selection confusion or needing help with data setup, but these are framed as quickly resolved by support. Overall, the sentiment is that Fairing is a powerful, scalable, and easy-to-use survey and attribution tool that delivers strong value, with customer service standing out as a major differentiator.
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Fairing has become our go-to for understanding where customers actually first heard about us (and when) and collecting other insights we're in need of. Super simple to set up - it's helped us make sharper calls on where to spend, especially when we know customers are shopping cross channel. The team are brilliant too: quick to reply and genuinely helpful.
We were previously on Kno which is a solid place to start not thinking too much of the Post Purchase Survey until I got a walk through of Fairing. Their integrations and the data you can pull and connect to are next level. If you are looking to get a way better understanding of your attribution and the ability to connect these data points to all your channels this is the tool for you.
I used fairing weekly if not more for quick insights into our customer base. It's so easy to edit questions and launch new ones. No complaints!
Really easy to set up, and has made it really easy to know which influencers and creators are driving sales. Fairing has unlocked an entire layer of marketing intelligence that we were previously blind to.
Fairing is one of the single best (and easiest) investments any brand can make whether a bootstrapped startup or enterprise level. Easy to launch, integrates with every system, led by an expert team that carries knowledge of several industries, and most importantly - one of the most scalable ways to get customer insights.
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