Rating
4.5
feedback
45
chart
#13,702
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
2%
-
Less than a month
20%
-
Less than a year
67%
-
More than a year
11%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative aspects highlighted by users. On the positive side, many users praised the app for its customer service, ease of customization, and variety of themes available. The quick and efficient customer support was a common theme among the positive reviews, with users appreciating the responsiveness and helpfulness of the support team. Additionally, users found the app easy to use, even for beginners, and liked the range of design options provided. On the negative side, some users experienced issues with the app, such as being charged after uninstalling it, difficulty in turning off certain features, and lack of clarity on specific functionalities. Complaints about slow response times from support, inability to reach the support team, and functionality limitations were also mentioned in the negative reviews. Despite these drawbacks, the majority of users who left positive reviews highlighted the app's value for money, customization capabilities, and overall satisfaction with the service provided.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 9, 2022
The app keeps charging me after I uninstalled it. this is horrible. there is no way you can cancel, this is a scam.
We checked the history of app charge for your store. You have cancelled the subscription on 9th Sep and no-subscription fee is charged by our app post that. You may please contact shopify if you are still facing the issue as payment is managed by them directly.
May 4, 2021
I wanted a simple landing page for an upcoming product with a white listing URL. It turns out this app is only for the Home page for upcoming stores. I wish this was clarified before I went through all the installation and uninstallation steps. I was offered to have the developer go through the store pages, but I wanted an answer first to my very specific question. Wasted a LOT of time trying to get answers- 2-3 days between each answer, robotic and repetitive, but not answering my question. I finally received an answer, several days and emails later. I had to ask several times. Turns out that it's not possible to create urls for custom product pages. This lackadaisical behavior is not acceptable. What I did like: pretty organized in offering information about installation and uninstallation- visuals and text.
Dec. 1, 2020
The countdown works fine. The problem is you cant turn it off and your website is unreachable by your customers. Tried contacting support several times and never got an answer. Also got shopify support to try and reach them with no success. Thank you for over a thousand customers lost. Trusting this app was the most expensive mistake I have ever made.
Sorry to hear you had a problem with the app. You have to disable the app before you uninstall it otherwise it will still be enabled. Here are the instructions in our docs: https://acquireconvert.zendesk.com/hc/en-us/articles/900000698863-How-do-I-uninstall-the-app- We are a small team and can't respond to a support ticket in 4 hours sorry. We currently can't afford 24 hour support.
July 30, 2020
Super fast and efficient customer service ! The theme is very easy to customize ! I highly recommend this app
July 1, 2020
My problem was solved. It was rather my mistake. There is a big button in the application where you can enable or disable the page. Sorry if I added you a negative review, can I cancel it now
Hi Angel, glad you were able to resolve the disable button issue. Thank you and continued success with your store.
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