All reviews

Rating Breakdown

  • 5
    86% (24 ratings)
  • 4
    4% (1 ratings)
  • 3
    4% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    7% (2 ratings)

Reviews with Text

  • 96% (27)
Review RSS Feed Review RSS Feed

1 / 5 Share

Aug. 11, 2025

Using app

3 minutes

Total reviews

1

Average rating

1.0

5 / 5 Share

June 23, 2023

I would definitively recommend FAQify. Not only is it easy to use but the support is great. I am not all that tech savy and probably ask dumb questions but I never felt like that when I needed help. I spoke to Alex and they were great. Highly recommended.

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you very much for your kind review. We wish you the best with your online store and don't hesitate to ask if you have any other questions. Have a great day.

5 / 5 Share

May 19, 2023

Nice app. I'm using us for general e-store FAQ but also to add FAQ in category pages and product pages. Support is reactive and has helped me find a solution when needed.

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you very much for your kind review. We wish you the best with your online store and don't hesitate to ask if you have any other questions. Have a great day. ❤️

1 / 5 Share

Aug. 25, 2022

I think there's something wrong with this app. My FAQs are published on ALL product pages even after telling support that I need it to be published on just one specific product. The FAQs are all over the place and even in irrelevant product pages. In addition, every time I hit "publish," the app stalls.

Using app

11 months

Total reviews

2

Average rating

3.0

Developer Reply

We fixed the problem and replied you but you did not response!

5 / 5 Share

Dec. 30, 2021

AMAZING!!! Integrates perfectly with any Shopify site and the different design templates are all beautiful and so easy to customize. HIGHLY RECOMMENDED, you won't be sorry. Great support - world-class :)

Using app

About 9 hours

Total reviews

21

Average rating

4.8

Developer Reply

Thank you very much for your kind review. We wish you the best with your online store and don't hesitate to ask if you have any other questions. Have a great day.

5 / 5 Share

Dec. 7, 2021

The FAQify app has helped us segment our most frequently asked questions and provides a much better experience for the customer. Very happy with the overall set up, and ease of the app.

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you very much for your kind review. We wish you the best with your online store and don't hesitate to ask if you have any other questions. Have a great day.

5 / 5 Share

Nov. 4, 2021

A very useful and simple app for presenting FAQs in an easy to ready and navigate format. Recommended!

Store

Skinade

Using app

About 23 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thank you very much for your kind review. We wish you the best with your online store and don't hesitate to ask if you have any other questions. Have a great day.

5 / 5 Share

Oct. 22, 2021

This FAQ app offers exactly the functionalities were were looking for. It is intuitive to use, but still allows for all kinds of editing and customization. The technical support is super fast! Alex has gone out of his way to meet all our requests in an instant. Awesome!

Using app

14 days

Total reviews

7

Average rating

3.9

Developer Reply

Thank you very much for your kind review. We wish you the best with your online store and don't hesitate to ask if you have any other questions. Have a great day.

5 / 5 Share

Oct. 8, 2021

I used this app to help me add an FAQ's page and it was quick and easy to use. The assistant was very helpful when I had any questions. Definitely recommend such a good app to have on your website!

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you very much for your kind review. We wish you the best with your online store and don't hesitate to ask if you have any other questions. Have a great day.

5 / 5 Share

Oct. 5, 2021

Great FAQ App. Easy to set up and user friendly interface. Very helpful customer service support team.

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you very much for your kind review. We wish you the best with your online store and don't hesitate to ask if you have any other questions. Have a great day.

3 / 5 Share

Oct. 6, 2021

The app does not support the native store language functionality that Shopify provides, so you can't translate your FAQ page unless you get support from the developers. They fixed it within 30 min though. Nice. Eventhough you don't need translations, the free plan won't be useful for 99% of store owners due to the limitations. To developers: I think you could improve your app by focusing on the UX. The developers are fast responding to the inquiries.

Using app

2 days

Total reviews

6

Average rating

2.3

5 / 5 Share

Sept. 25, 2021

the app is very fast and the after-sales services is also fast. If you want a good FAQ go check now i advise you !

Using app

13 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you very much for your feedback 🙏We are happy that the app helps you.

5 / 5 Share

Sept. 24, 2021

This app has allowed me to customize my FAQ page. Support was very helpful with all of our edits and customization requests and even entered the code so I continue to edit at a later date.

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

Thank you very much for your feedback 🙏We are happy that the app helps you.

4 / 5 Share

Sept. 24, 2021

The response rate to my request was prompt, Alex helped to transfer and set up my FAQ page. It will be better if the App allows to set up FAQs for a specific category or a collection page.

Using app

27 days

Total reviews

3

Average rating

3.3

Developer Reply

Thank you very much for your feedback 🙏We are happy that the app helps you. For your requirement, our app really supports that. So each FAQ group has an embedded code, you can use that embedded code to insert it into the collection page or product page you want.

5 / 5 Share

Sept. 23, 2021

Alex was great - very quick response and helped me set up my FAQs really nicely. Looks really nice and so easy to use Thanks

Using app

About 3 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you very much for your feedback 🙏We are happy that the app helps you.

5 / 5 Share

Sept. 8, 2021

Alex was very helpful and helped me transfer all of my info over to my new app account. Thanks so much guys!

Using app

36 minutes

Total reviews

6

Average rating

5.0

Developer Reply

Thank you very much for your feedback 🙏We are happy that the app helps you.

5 / 5 Share

Sept. 6, 2021

Love this app. Works perfectly for what I needed and support is quick and helpful! Would most definitely recommend.

Using app

About 4 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you very much for your feedback 🙏We are happy that the app helps you.

5 / 5 Share

Aug. 24, 2021

Good app, great support, very quick to help! definitely recommend for small businesses to add and use on their website.

Using app

About 1 hour

Total reviews

22

Average rating

3.6

Developer Reply

Thank you very much for your feedback 🙏We are happy that the app helps you.

5 / 5 Share

Aug. 1, 2021

We have just switched to this APP from another application that we have used before. The team helped us to migrate data very quickly and the new layout looks good. I am looking forward to exploring more FAQ options with FAQify.

Store

Evopia

Using app

7 days

Total reviews

5

Average rating

4.0

Developer Reply

Thank you very much for your feedback 🙏We are happy that the app helps you.

5 / 5 Share

July 27, 2021

Great app, really easy to set up and Alex with support was super responsive with any questions I had.

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thank you very much for your feedback 🙏We are happy that the app helps you.