FAQPRIME: FAQ, WhatsApp, Track for Shopify

FAQPRIME: FAQ, WhatsApp, Track

All-in-one support app for Track order, Contact us, FAQ &...

Rating

4.8

feedback

35

Reviews

chart

#5,142

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    26%
  • Less than a day
    29%
  • Less than a month
    37%
  • Less than a year
    9%
  • More than a year
    0%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising its simplicity, user-friendliness, and effectiveness in improving customer interactions. Many users appreciate the app's features such as FAQ integration, live chat options, and quick customer support. The app is described as easy to use, with some users even replacing paid apps with this free option. However, there are a few negative reviews mentioning issues with customer support responsiveness and page speed. Overall, the app seems to be highly recommended for its functionality and value.

Highlights

Positive feedback on simplicity and user-friendliness
Praise for features like FAQ integration and live chat
Some users replaced paid apps with this free option
Negative feedback on customer support responsiveness and page speed

Rating Breakdown

  • 5
    91% (32 ratings)
  • 4
    3% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    6% (2 ratings)

Reviews with Text

  • 100% (35)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

June 2, 2025

is good

Using app

About 10 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 9, 2024

Awesome, Simple, Intuitive and User Friendly. One of the best Apps so far, on Shopify. In fact simpler than Shopify itself. Would recommend anyone who has a website to use this app to interact efficiently with their customers. Great work Team FAQPrime

Store

Malu's

Using app

1 day

Total reviews

1

Average rating

4.0

1 / 5 Share

March 8, 2024

The 'help' button which this installs in the bottom right hand corner of the screen randomly redirects to this very app download page. A strange thing to think that customers would be clicking on it for queries about my site, only to be redirected here. Reached out twice to them and they never responded. Will uninstall.

Using app

7 days

Total reviews

2

Average rating

3.0

5 / 5 Share

Nov. 4, 2023

Awesome App, just need a Live Chat integration other than Whatsapp with live translation and would be perfect.

Using app

7 months

Total reviews

8

Average rating

5.0

5 / 5 Share

July 9, 2023

Una app muy recomendada, con un buen diseño y muy facil de utilizar, la mejor aplicacion que he encontrado para mejorar la atencion al cliente.

Using app

About 7 hours

Total reviews

1

Average rating

5.0

All reviews

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