FAQPRIME: FAQ, WhatsApp, Track for Shopify

FAQPRIME: FAQ, WhatsApp, Track

All-in-one support app for Track order, Contact us, FAQ &...

Rating

4.7

feedback

30

Reviews

chart

#6,012

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    30%
  • Less than a day
    27%
  • Less than a month
    37%
  • Less than a year
    7%
  • More than a year
    0%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising its simplicity, user-friendliness, and effectiveness in improving customer interaction. Many users appreciate the app's free features and the ability to replace paid apps with this one. However, there are some negative comments regarding slow customer support response times and issues with page speed. Overall, the app seems to be highly recommended for its functionality and ease of use, with users highlighting its customer service and helpful features like FAQs and chatbot integration.

Highlights

Positive feedback on simplicity, user-friendliness, and effectiveness in improving customer interaction
Appreciation for free features and ability to replace paid apps
Negative comments on slow customer support response times and issues with page speed
High recommendation for functionality and ease of use, with emphasis on customer service
Praise for helpful features like FAQs and chatbot integration

Rating Breakdown

  • 5
    90% (27 ratings)
  • 4
    3% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    7% (2 ratings)

Reviews with Text

  • 100% (30)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

June 2, 2025

is good

Using app

About 10 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 9, 2024

Awesome, Simple, Intuitive and User Friendly. One of the best Apps so far, on Shopify. In fact simpler than Shopify itself. Would recommend anyone who has a website to use this app to interact efficiently with their customers. Great work Team FAQPrime

Store

Malu's

Using app

1 day

Total reviews

1

Average rating

4.0

1 / 5 Share

March 8, 2024

The 'help' button which this installs in the bottom right hand corner of the screen randomly redirects to this very app download page. A strange thing to think that customers would be clicking on it for queries about my site, only to be redirected here. Reached out twice to them and they never responded. Will uninstall.

Using app

7 days

Total reviews

2

Average rating

3.0

5 / 5 Share

June 25, 2023

Unbelievable - This app is amazing. I am so surprised to see such a great app and most of all for FREE. I just uninstalled three paid app and got this GEM. Thank you developers for creating this app and for making it so easy to use. Love it !

Using app

22 minutes

Total reviews

40

Average rating

5.0

4 / 5 Share

June 18, 2023

Great app. I would have given 5 stars if we were able to add our own questions in place of the stock ones we don’t need.

Using app

About 2 hours

Total reviews

1

Average rating

4.0

All reviews

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