Minella Mode review for FASHIONGO DROPSHIPPING
July 11, 2022
I had really high hopes working with this company but I am very disappointed. I’ve been with them since they started offering dropshipping and I’ve had a good amount of orders with their items already. The shipping is good. The items get to the customers fast but the customer service is awful. Their return system isn’t really working for me. My customers always end up emailing me and complaining when they want to return something because FashionGo wants you to only use the shipping label that they provide but it takes them 5 to 7 days to send it to me even though they claim it should take 1 to 2 days. How am I supposed to build trust with my customers as a new business if it looks like I’m just trying to get away with their money? I sent them a message first thing in the morning today asking them about a return I requested 5 days ago. It’s the end of the day and they have still not responded. Meanwhile my customer is getting impatient. The main issue is with the items that are fulfilled by FashionGo too. I’m actually reconsidering working with them because these dropshippers can either make or break your business.
We appreciate you sharing your thoughts, Minella Mode. We regret if your experience didn't live up to your expectations. We'll perform better in the future because this was an unusual occurrence. We are improving our return process to avoid any delays. There won't be any additional delays for returns in the future. We are available to chat Monday through Friday from 8 AM to 5 PM, and during those times, we do reply quite rapidly. If you have any further questions, issues, or recommendations, don't hesitate to contact FashionGo customer care. If you would give us another chance to make things right, we would love to do so.
