medEATerraneo review for FBTrack ‑ Facebook Pixel App
May 22, 2020
Unfortunately we just have to refer to all the 1* reviews. We made the same/similar experiences. The issues we faced costed us a lot of revenue as the shop did not work properly and customers could not even place orders. @Developer, we do not need a feedback or strange excuse. Fact is, your app crashed an essential functionality for making business with our shop. UPDATE after receiving the app's developer feedback, as expected without apologies for what their app to our store, here a short update on our review. Yes we have used the app for a longer period without issues. The big trouble started when we decided not to waste our money with it anymore. After removing the app, the troubles started. Then we contacted the Theme developers and these great guys were able to resolve the issue. Here is a copy/paste of their feedback: "We were able to sort this out for you. It was an issue in a file called fbTrack.liquid that was added by an app". Errors can happen, it just makes a difference how to manage them...
Dear store owner, There seem to be a misunderstanding, and you are probably reviewing another app. You have used our app for a whole year without issues ( Screenshot http://prntscr.com/sl24tx ), and we didn't find any email regarding your store ( Screenshot http://prntscr.com/sl26fy ) . I discussed your review with our support team, and they also don't understand why we are receiving it, and can't find or recall any email related to your store Please delete this review, or reach out to us if you had faced a problem UPDATE : Thanks for specifying the issue on your update. We got in touch with your theme developers (Showtime theme), and the issue was that the theme and our app had a function with the same name that resulted in a conflict (Screenshot : http://prntscr.com/t676uh). This issue has been fixed for Showtime theme, and all themes at the same time, and it won't happen again to any store Best, Fbtrack team
Multi pixel for Facebook pixel / Meta pixel & Conversion...