Flush Packaging review for FedEx by Shippo
June 25, 2024
I echo the feedback from every other 1 star review. Constant errors that prevent you from running carrier labels. No ability for additional insurance. Saw that Shippo responded to most of these reviews and they recommended to reach out to them directly. I did and this was Shippo's response: "To clarify, we helped develop the FedEx by Shippo app for Shopify merchants however the integration is managed directly within Shopify's platform. Because of this, unfortunately troubleshooting the errors you're receiving are a bit is outside of our scope since we can only see our web app." Response to Shippo's reply: This is your branded app (read: FedEx by Shippo) but you're not supporting your own app? It doesn't fall on Shopify to fix and maintain software errors within your third party app. If you aren't going to support your app, why even have it when you're just infuriating merchants and degrading your brand?
Hi there, Thank you for your feedback. We apologize for the issues you've encountered with the FedEx by Shippo app. Unfortunately, since the integration is managed within Shopify’s platform, our ability to troubleshoot directly is limited. We’re continuously working with Shopify to improve the integration and user experience. If you have other issues within our web app, please contact us at [email protected] and we'll be happy to assist. Thank you for your understanding and patience.
