MOTO Bicycles review for Feed Donkey ‑ Shopping Feeds
Nov. 18, 2021
I contacted them before installing the app and they assured full technical support. Don´t tell customers, you will offer full technical support if you don't. This ended up being a confusing experience. After wasting hours, the app had to be uninstalled again.
I'm disappointed that you are not happy with your experience but I think we need to add our side here. We offer full support within the scope of our service, i.e. the building of feeds and their delivery, this is what is and was communicated. You are trying to move from a full feed management service, where they also manage your connections to your channels, and you do not touch any aspect of the setup/ config of the feeds or their maintenance. You are trying to move from a paid for service to ours which for you is completely free yet you are expecting exactly the same fully managed service? I'm sorry but I think your expectations are off-beam here and I think everybody reading this will think the same also.
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