Protection Case review for FeedHub Google Shopping Feed
July 27, 2020
asking 3 question takes 5 days to get answered. good app for google but for facebook not at all. ... ( i didn't sey your app is bad ) main reason is waiting days for 1 answer. and no thanks i will look for something else .
Hello Protection Case owner, Here is Vivian from Customer Support team. Thank you for choosing our app! 1. In your last messages with me, you asked if our app automatically created a feed in your Facebook Business Manager. To clarify, do you mean that you see the feed in the Catalog Manager section of your Facebook Business account? If so, then it is because Business Manager is a central space to manage your business, including advertising your products and selling them. The tool to manage your products in separate catalogs is Catalog Manager. Therefore, once you click on the Catalog Manager section in your Facebook Business account, you will see the catalog created by our app there. The one created by our app will have the catalog ID matches the one in the app. Besides, you also mentioned that the catalog is owned by Shopify. Since the name of the owner is the name of your Facebook Business account, so please re-check your Business Account name. 2. Secondly, you mentioned that "the products aint even show up correct". Can you specify which field that got synced incorrectly (image/price/inventory)? If you decide to give us a second chance, we are eager to help you optimize it, so your product data will be of highest quality. I look forward to hearing from you, as we value each and every user in this early stage 😊 Have a great day! Stay safe, Vivian
FeedHub Google Shopping Feed - Multi currency/language feeds