Feedloop: Post Purchase Survey
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Feedloop is a Shopify App that offers post-purchase NPS, CSAT, and attribution surveys to help ecommerce merchants win back unhappy customers. The app allows merchants to run surveys on thank-you and order status pages or as on-site pop-ups, measuring NPS and CSAT while also gathering information on how customers discovered the store. Feedloop takes action on every survey response, providing one-time recovery discounts for low scores and encouraging reviews or social media follows for high scores. The app provides a dashboard to view all responses, response rates, and trends.
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