Feefo Product Reviews
Automated product ratings & reviews with photos
Rating
2.3
feedback
10
chart
#7,724
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
20%
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Less than a day
0%
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Less than a month
20%
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Less than a year
40%
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More than a year
10%
Reviews Summary
The reviews for this Shopify App, Feefo, are mixed with both positive and negative feedback. Positive aspects highlighted by users include great customer service, helpful integration team, smooth installation process, excellent review platform, powerful analytics, and responsive support. Users appreciate the peace of mind the Feefo tab offers to potential customers and find the app clean and easy to use. On the other hand, negative feedback includes issues with installation, error messages, slow support service, and misleading information about the free version's features. Some users faced challenges with manual setup and encountered difficulties with sign-in.
Highlights
Review RSS Feed
All reviews
March 5, 2026
BEWARE: we have two stores on Feefo and they will hold your reviews hostage. We went to move providers, and they refuse to allow us to export reviews (over 200k reviews), they slip it in the contract that they own your reviews. So unless you want them to own your data and you to be stuck with them for life, choose a different provider. No one else in the industry does these, these guys are bad players, stay away.
May 13, 2024
I'm an existing FeeFo customer with a Premium Plan and this App won't install. If I could give it zero stars I would. Abysmal. I've contact support and they've sent me a word document with complex instructions for creating my own integration app!!!!!! Abysmal.
Nov. 29, 2023
Firstly, great customer service - the integration team at Feefo helped me install on 3 different website (2 different themes). I ended up having to install using manual code, which was disappointing, I think their 2.0 blocks need the option to edit {{ product.id }} tag from within the shopify theme editor, without this feature it seems to potentially pull an incorrect data-parent-product-sku and you are stuck having to insert the code manually - which is a shame. However, due to the quality of the app once installed and the customer service I cannot knock any stars off for this, and I am now all up and running and thats all that matters. Thanks
Thank you for sharing your experience with us. We're pleased to hear that our integration team provided great customer service. We strive to provide seamless integration experiences for our users, and we're glad we could help you get set up. Your feedback regarding the need for the option to edit the {{ product.id }} tag within the Shopify theme editor is valuable, and we appreciate you bringing this to our attention. We'll take this into consideration as we work to enhance our integration process. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Thanks again for choosing Feefo. Best regards, The Feefo Team
Feb. 2, 2023
So far, so exciting! AND what was wonderful, and hence am flagging here for the notice of my fellow entrepreneurs is that when we had some niggles installing the feefo widget their team stepped in and helped me with shopify integration and on site optimisation. Looks so great on site and also a really smooth and easy process for your consumers. Excited to see where we can take this next! HUGE thanks for your support Alex and team, you guys made our week!!!
Thank you so much for taking the time to leave this review, our team was very welcome to support you. If you need anything else, don't hesitate to reach out - we're always here to help! 😇
Nov. 22, 2022
Have had no issues with the app, so was surprised to see some negative reviews. Would have no hesitation in recommending it.
Thanks so much for your great review. We're so pleased that you have had a great experience with our app 😊
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