Feefo Product Reviews
Feefo Product Reviews — Automated Product Ratings & Reviews
Rating
3.3
feedback
9
chart
#6,319
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
22%
-
Less than a day
0%
-
Less than a month
22%
-
Less than a year
44%
-
More than a year
11%
Reviews Summary
The reviews for this Shopify App, Feefo, are mixed with both positive and negative feedback. Positive aspects highlighted include great customer service, helpful integration team, smooth installation process, and excellent review platform with verified customer reviews. Users appreciate the powerful analytics and responsive support provided by Feefo. On the other hand, negative feedback revolves around installation issues, complex instructions for manual setup, slow support service, and misleading information about the free version's features. Some users faced errors during installation and found the sign-in process to be problematic, leading them to consider trying another app.
Highlights
Review RSS Feed
All reviews
May 13, 2024
I'm an existing FeeFo customer with a Premium Plan and this App won't install. If I could give it zero stars I would. Abysmal. I've contact support and they've sent me a word document with complex instructions for creating my own integration app!!!!!! Abysmal.
Nov. 29, 2023
Firstly, great customer service - the integration team at Feefo helped me install on 3 different website (2 different themes). I ended up having to install using manual code, which was disappointing, I think their 2.0 blocks need the option to edit {{ product.id }} tag from within the shopify theme editor, without this feature it seems to potentially pull an incorrect data-parent-product-sku and you are stuck having to insert the code manually - which is a shame. However, due to the quality of the app once installed and the customer service I cannot knock any stars off for this, and I am now all up and running and thats all that matters. Thanks
Thank you for sharing your experience with us. We're pleased to hear that our integration team provided great customer service. We strive to provide seamless integration experiences for our users, and we're glad we could help you get set up. Your feedback regarding the need for the option to edit the {{ product.id }} tag within the Shopify theme editor is valuable, and we appreciate you bringing this to our attention. We'll take this into consideration as we work to enhance our integration process. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Thanks again for choosing Feefo. Best regards, The Feefo Team
Feb. 2, 2023
So far, so exciting! AND what was wonderful, and hence am flagging here for the notice of my fellow entrepreneurs is that when we had some niggles installing the feefo widget their team stepped in and helped me with shopify integration and on site optimisation. Looks so great on site and also a really smooth and easy process for your consumers. Excited to see where we can take this next! HUGE thanks for your support Alex and team, you guys made our week!!!
Thank you so much for taking the time to leave this review, our team was very welcome to support you. If you need anything else, don't hesitate to reach out - we're always here to help! 😇
Nov. 22, 2022
Have had no issues with the app, so was surprised to see some negative reviews. Would have no hesitation in recommending it.
Thanks so much for your great review. We're so pleased that you have had a great experience with our app 😊
Feb. 19, 2021
We use Feefo for our service and product reviews. I don't understand the negative reviews here at all as in our experience it is a really excellent review platform. All our reviews are from verified customers only (so no spammy trolls and haters), and they have a rigorous process for making sure we can't fiddle with the reviews, which means we keep focussing on being excellent! Feefo is a vital part of our customer service toolkit, there are powerful analytics in the portal for us to understand what our customers are saying about us and their support is also very responsive and helpful. Highly recommended.
Using app
4 months
Total reviews
1
Average rating
5.0
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