Annie's Ginger Elixir USA review for File Manager ‑ Custom Folders
July 1, 2025
It doesn't work. You can create folders but then you can't upload any images to it. Every image upload fails, no matter how small the image, no matter what type. I don't understand how Shopify doesn't have this off the shelf to organise files.
Thank you for taking the time to leave your feedback, and we're genuinely sorry to hear about your experience. We’ve carefully reviewed the file upload functionality on our end and have confirmed that it’s working as intended. Just to clarify, images need to be uploaded first via the app, and once all uploads are complete, you’ll need to click "Add to Folder" to move them into your selected folder. That said, we understand that it can be frustrating when things don't work as expected, and we would genuinely love the opportunity to assist you directly. Please feel free to reach out to our support team for any type of guidance you might need.
