FlashBox
Same-Day Delivery Solution Across GTA, Vancouver, Calgary
Rating
4.2
feedback
4
chart
#4,292
Reviews Over Time
App Ranking
Time spent using app
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Reviews Summary
The reviews for the Flashbox Shopify App are mixed, with both positive and negative feedback. Positive aspects highlighted include reliable same-day delivery service, cost-effectiveness compared to shipping, professional drivers, and excellent customer support. Customers appreciate the convenience of same-day delivery and the willingness of drivers to go the extra mile to ensure successful deliveries. On the other hand, negative reviews mention issues such as lost or misplaced orders, late deliveries, poor communication, and a negative impact on customer service for small businesses. Some users have experienced multiple order errors and delays, leading to frustration and dissatisfaction with the service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 30, 2024
Just used this to RECEIVE an item from a merchant, and it absolutely delivered on its next day promise. Going to be using them for my local deliveries.
Feb. 1, 2023
If you are a small business, DO NOT USE FLASHBOX! THEY WILL RUIN YOUR CUSTOMER SERVICE! Flashbox has messed up about 5 orders of mine and I just started with them in middle of January. They lose and misplace your orders, have orders sent late or cancel them altogether and do not communicate with you. I have some of my best costumers angry about not receiving their orders the same day like they paid for. When I call to look into the issue, they look up the order, say they are going to call back and NEVER CALL BACK! I have had 3 costumers have an order arrive a week later! How does this happen as a same day delIvery business! I even had one costumer support employee blame my costumer, saying they changed the date they wanted the delivery, when all my costumers are same day delivery costumers so I knew that wasn't true as I built a great relationship with this costumer in particular. They're destroying the great costumer service my business is known for single-handly and I can't afford that as a small business owner. Save yourself the trouble, DO NOT USE FLASHBOX!
Jan. 3, 2023
We have been using Flashbox for over a year and would recommend them to anyone looking for reliable same-day delivery in the GTA. With Flashbox we have been able to grow our business in ways that just were not possible through shipping. The fact that they cost less than shipping and cover a wide area not just Toronto made them perfect for us. The drivers are nice and professional and customer feedback has been positive. Flashbox has been a game changer for us and we are excited to see them grow.
Nov. 23, 2022
Flashbox is a life saver for a small business owner like me. There is absolute nothing I can complain about when they offer pick up service for 8$/parcel for SAME DAY delivery ! Their support is amazing, their couriers are friendly and helpful. There are times when I'm away and had to hide packages from plain sight. Their drivers were willing to go the extra miles to find them and safely delivery them for me on the same day ! Cannot recommend it enough ! Would love to see them grow and delivery to more areas adjacent to the GTA - Toronto
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