FlashBox

Not the best option for local delivery

If you are a small business, DO NOT USE FLASHBOX! THEY WILL RUIN YOUR CUSTOMER SERVICE! Flashbox has messed up about 5 orders of mine and I just started with them in middle of January. They lose and misplace your orders, have orders sent late or cancel them altogether and do not communicate with you. I have some of my best costumers angry about not receiving their orders the same day like they paid for. When I call to look into the issue, they look up the order, say they are going to call back and NEVER CALL BACK! I have had 3 costumers have an order arrive a week later! How does this happen as a same day delIvery business! I even had one costumer support employee blame my costumer, saying they changed the date they wanted the delivery, when all my costumers are same day delivery costumers so I knew that wasn't true as I built a great relationship with this costumer in particular. They're destroying the great costumer service my business is known for single-handly and I can't afford that as a small business owner. Save yourself the trouble, DO NOT USE FLASHBOX!

Flashbox is a life saver for a small business owner like me. There is absolute nothing I can complain about when they offer pick up service for 8$/parcel for SAME DAY delivery ! Their support is amazing, their couriers are friendly and helpful. There are times when I'm away and had to hide packages from plain sight. Their drivers were willing to go the extra miles to find them and safely delivery them for me on the same day ! Cannot recommend it enough ! Would love to see them grow and delivery to more areas adjacent to the GTA - Toronto