FlavorCloud – Global Shipping
FlavorCloud – International shipping made easy
Rating
4.5
feedback
63
chart
#1,193
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
2%
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Less than a month
13%
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Less than a year
46%
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More than a year
38%
Reviews Summary
FlavorCloud has received a mix of positive and negative reviews from users. Positive aspects highlighted include excellent customer service, cost-cutting recommendations, seamless international shipping experience, and upfront calculation of customs duties. Users appreciate the responsive support team, user-friendly dashboard, and the ability to expand globally with ease. On the other hand, negative reviews mention issues with lost parcels, lack of support, high fees, and challenges with the app's interface and documentation. Some users expressed concerns about the transparency of fees and limitations on the number of international shipments.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 12, 2024
Really easy onboarding and Kelley Kim has been incredibly helpful and lovely. So stoked to have this added for our customers. Thank you!
May 13, 2024
FlavorCloud and our rep, Keali Collier have been absolute LIFE SAVERS! As a small but rapidly growing business with customers world-wide desiring our products, we went from wasting hours and hours trying to get International orders to our customers, to a seamless buying experience. We were on the verge of no longer offering international shipping when we decided to give FlavorCloud a try. Keali has been our international "shipping angel" since day one when she called me back after I left a message at FlavorCloud headquarters. I highly recommend FlavorCloud if you too are pulling your hair out trying to serve your international customers! :D
March 11, 2024
Amazing app and stellar customer service. Never experienced any hiccups. When there are courier related issues, tracking questions, lost scenarios, etc., their customer service is always very speedy and responsive. 5 stars!
Thank you so much for the thoughtful feedback! We are honored to be your partner in growth.
June 20, 2023
Be careful if you are shipping from the UK FedEx lost a parcel and we have no way of getting compensated for the loss which currently stands at around £400. We have chased this with FlavorCloud and they have said they can't help us. You have to be aware that when processing parcels in the UK with FedEx it is not a smooth process and involves requesting another label with a different tracking number from FlavorCloud that then sends the parcel to the FedEx hub in the UK. The parcel is then processed for overseas shipping from this Hub. Our parcel clearly states it was delivered at Fedex's Hub with a signature of the Fedex employee that received it. FlavorCloud have done nothing to resolve this which doesn't make us confident using their service going forward.
We apologize for the inconvenience and loss of shipment you have experienced with FedEx and FlavorCloud. We want to assure you that we take this matter seriously. As you are likely aware, FlavorCloud has refunded the shipping and landed cost for your lost parcel. Regarding the lost shipment, FlavorCloud acts as a middleman to provide access to our world’s largest carrier network. However, it's important to note that carriers do still lose parcels on some occasions. We always recommend business, route, or FlavorCloud insurance to protect yourself against carrier losses. We would love to discuss further to see if there is anything else we can do to assist. I know the team has been trying to make contact, and we hope to speak with you soon.
April 5, 2023
FlavorCloud consistently provides cost cutting and marketing recommendations to help grow our business. Our PO, Keali, is well versed in the FC dashboard and goes above + beyond to work with us and our 3PL to ensure orders are being processed and sent out on time.
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