FlavorCloud – Global Shipping
FlavorCloud – International shipping made easy
Rating
4.7
feedback
65
chart
#1,692
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
2%
-
Less than a month
12%
-
Less than a year
46%
-
More than a year
38%
Reviews Summary
FlavorCloud has received overwhelmingly positive reviews from ecommerce merchants who have installed the app on their online stores. The app is praised for its ability to simplify international shipping, calculate duties and taxes upfront, and provide cost-effective shipping options. Customers appreciate the seamless integration with Shopify and the transparent checkout experience it offers. The customer service provided by FlavorCloud representatives, such as Keali, Kelley Kim, and Balthasar, is highlighted as exceptional, with quick responses and helpful assistance. Users also value the proactive approach of the support team in addressing any issues and ensuring a smooth shipping process. However, there are a few negative reviews mentioning concerns about lost parcels, lack of documentation, and high fees charged by the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 14, 2024
FlavorCloud has been a game-changer! With FlavorCloud's care, we feel even more confident in the service we provide to our own customers. We can't say enough good things! Keali, our rep, has gone above and beyond and is the epitome of excellent customer service! Great service all around!
Aug. 7, 2024
The application is great, it offers everything you are looking for for the calculation of International Shipping with Duti and Taxes included for our web customers. The best thing without a doubt about the application, is the customer service, my experience with the account setup and training and clarification of doubts has been FANTASTIC, Keali Collier has been a delight and very helpful. 100% recommended for your business!
June 12, 2024
Really easy onboarding and Kelley Kim has been incredibly helpful and lovely. So stoked to have this added for our customers. Thank you!
May 13, 2024
FlavorCloud and our rep, Keali Collier have been absolute LIFE SAVERS! As a small but rapidly growing business with customers world-wide desiring our products, we went from wasting hours and hours trying to get International orders to our customers, to a seamless buying experience. We were on the verge of no longer offering international shipping when we decided to give FlavorCloud a try. Keali has been our international "shipping angel" since day one when she called me back after I left a message at FlavorCloud headquarters. I highly recommend FlavorCloud if you too are pulling your hair out trying to serve your international customers! :D
March 11, 2024
Amazing app and stellar customer service. Never experienced any hiccups. When there are courier related issues, tracking questions, lost scenarios, etc., their customer service is always very speedy and responsive. 5 stars!
Thank you so much for the thoughtful feedback! We are honored to be your partner in growth.
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