FlexReturn Return Center

Reviews Summary

The reviews for this Shopify App are mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the app's ease of use, automation for returns, and smooth functionality. Customers have noted that the platform has made the return process easier for both them and their team, leading to a noticeable improvement in efficiency. Additionally, the customer service team has been praised for their timely responses and helpful assistance in setting up return rules. However, on the negative side, several users have highlighted issues with the app's support system. Many have expressed frustration over the lack of response to support requests, technical issues, and difficulties in contacting the support team. Some users have also mentioned limitations such as the photo upload size restriction and language translation problems. Overall, while the app offers valuable features and functionality, improvements in customer support and addressing technical issues are areas that need attention.