FlexReturn Return Center for Shopify

FlexReturn Return Center

Smart order return app to automate and manage customer returns

Developer
View on App Store

Rating

2.7

feedback

20

Reviews

chart

#14,523

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    5%
  • Less than a month
    45%
  • Less than a year
    15%
  • More than a year
    30%

Reviews Summary

The reviews for the FlexReturn Shopify App are mixed, with both positive and negative feedback from users. On the positive side, many users appreciate how the app has streamlined their return process, making it more efficient and saving them time. The automation features, such as automatic approval and label generation, are highlighted as significant benefits. Users also praise the intuitive interface and customization options provided by the app. However, on the negative side, there are complaints about the lack of support from the app developers. Some users mention issues with the email function, integration with other platforms like ShipStation, and poor customer service responsiveness. Additionally, there are concerns about language translations, photo upload limitations, and bugs within the app that impact user experience.

Highlights

Efficient return process and time-saving automation features
Lack of support and poor customer service responsiveness
Issues with integration and language translations
Photo upload limitations and bugs impacting user experience
Intuitive interface and customization options

Rating Breakdown

  • 5
    55% (11 ratings)
  • 4
    5% (1 ratings)
  • 3
    5% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    35% (7 ratings)

Reviews with Text

  • 100% (20)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Aug. 7, 2025

UPDATE: this app is unusable. Sadly it's no longer working with shopify, with shipstation, do not add to your shop. Used to work so great! no longer integrates with shipstation for return labels, weeks and weeks of no support after multiple outreach attempts.

Using app

Over 2 years

Total reviews

6

Average rating

3.7

1 / 5 Share

June 14, 2025

I like the product, but whoever runs it stopped responding to support requests, the email function broke about 6 months ago and 0 responses, not sure what happened.

Using app

Over 3 years

Total reviews

4

Average rating

4.0

1 / 5 Share

Feb. 18, 2025

No support when having a major technical issue

Using app

Almost 3 years

Total reviews

3

Average rating

2.3

5 / 5 Share

Feb. 2, 2025

このアプリは返品プロセスを簡素化し、私たちやお客様にとってシームレスな体験を提供してくれます。直感的なインターフェースと自動化機能のおかげで、大幅な時間節約が可能になりました。ぜひお勧めします!

Using app

5 days

Total reviews

8

Average rating

5.0

5 / 5 Share

Oct. 17, 2024

This platform has made returns so much easier for both our team and customers. The automation is smooth and the system runs flawlessly. We’ve seen a noticeable improvement in our return process.

Store

ladrags

Using app

44 minutes

Total reviews

8

Average rating

5.0

All reviews

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