FlexReturn Return Center
Smart order return app to automate and manage customer returns
Rating
2.1
feedback
15
chart
#12,922
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
7%
-
Less than a month
27%
-
Less than a year
20%
-
More than a year
40%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the app's functionality in making returns easier for both the team and customers. The automation is smooth, and the system runs flawlessly, leading to a noticeable improvement in the return process. Users also praise the customer service team for being timely and helpful in resolving issues. However, on the negative side, there are consistent complaints about the lack of support from the app developers. Many users mention difficulties in getting responses to support requests, with some experiencing major technical issues without any assistance. Additionally, there are concerns about language translations, bugs, and limitations such as the photo upload size and currency display issues.
Highlights
Review RSS Feed
All reviews
Aug. 7, 2025
UPDATE: this app is unusable. Sadly it's no longer working with shopify, with shipstation, do not add to your shop. Used to work so great! no longer integrates with shipstation for return labels, weeks and weeks of no support after multiple outreach attempts.
June 14, 2025
I like the product, but whoever runs it stopped responding to support requests, the email function broke about 6 months ago and 0 responses, not sure what happened.
Oct. 17, 2024
This platform has made returns so much easier for both our team and customers. The automation is smooth and the system runs flawlessly. We’ve seen a noticeable improvement in our return process.
June 5, 2024
A great app but trying to contact for support is impossible. The link to "contact us" doesn't go anywhere.
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