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FlexReturn Return Center for Shopify

FlexReturn Return Center

Smart order return app to automate and manage customer returns

Returns and exchanges Barcode scanning Returns and exchanges apps
Developer
View on App Store

Rating

2.7

feedback

20

Reviews

chart

#14,766

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    5%
  • Less than a month
    45%
  • Less than a year
    15%
  • More than a year
    30%

Reviews Summary

The reviews for the FlexReturn Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the app's ability to streamline the return process, provide a seamless experience for both merchants and customers, offer automation features for time-saving, and improve the efficiency of return processing. Users appreciate the intuitive interface, automatic approval process, and instant label generation. However, negative feedback revolves around the lack of support from the app developers, issues with email functions, unresponsiveness to technical problems, and language translation issues. Some users also mentioned difficulties in contacting support and encountering bugs in the app.

Highlights

Positive aspects: Streamlined return process, seamless experience, automation features, efficiency improvement
Negative aspects: Lack of support, email function issues, unresponsiveness to technical problems, language translation problems
Positive aspects: Intuitive interface, automatic approval process, instant label generation
Negative aspects: Difficulty in contacting support, bugs in the app
Positive aspects: Time-saving features, improved return processing efficiency, positive customer experiences

Rating Breakdown

  • 5
    55% (11 ratings)
  • 4
    5% (1 ratings)
  • 3
    5% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    35% (7 ratings)

Reviews with Text

  • 100% (20)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Aug. 7, 2025

UPDATE: this app is unusable. Sadly it's no longer working with shopify, with shipstation, do not add to your shop. Used to work so great! no longer integrates with shipstation for return labels, weeks and weeks of no support after multiple outreach attempts.

Store

Sarah Marie Running Co.

Using app

Over 2 years

Total reviews

6

Average rating

3.7

1 / 5 Share

June 14, 2025

I like the product, but whoever runs it stopped responding to support requests, the email function broke about 6 months ago and 0 responses, not sure what happened.

Store

Sterling Lighting

Using app

Over 3 years

Total reviews

4

Average rating

4.0

1 / 5 Share

Feb. 18, 2025

No support when having a major technical issue

Store

Freshmans Archive

Using app

Almost 3 years

Total reviews

3

Average rating

2.3

5 / 5 Share

Feb. 2, 2025

このアプリは返品プロセスを簡素化し、私たちやお客様にとってシームレスな体験を提供してくれます。直感的なインターフェースと自動化機能のおかげで、大幅な時間節約が可能になりました。ぜひお勧めします！

Store

Prime Mall

Using app

5 days

Total reviews

8

Average rating

5.0

5 / 5 Share

Oct. 17, 2024

This platform has made returns so much easier for both our team and customers. The automation is smooth and the system runs flawlessly. We’ve seen a noticeable improvement in our return process.

Store

ladrags

Using app

44 minutes

Total reviews

8

Average rating

5.0

All reviews

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