FlexReturn Return Center
The reviews for this Shopify App are quite mixed. On the positive side, many users have praised the app for simplifying the return process and providing a seamless experience for both merchants and customers. The intuitive interface, automation features, and time-saving benefits have been highlighted as major strengths. Users have also appreciated the app for streamlining returns, offering automatic approval, and generating labels efficiently. Customer service and support were commended in some reviews for being responsive and helpful. However, on the negative side, there are several complaints about the lack of support, unresponsive customer service, technical issues, and bugs within the app. Some users have faced challenges with language translations, limited photo upload sizes, and issues with return rules and currency display. Overall, while the app offers valuable features and functionality, the inconsistent support and technical issues have been a drawback for some users.
I like the product, but whoever runs it stopped responding to support requests, the email function broke about 6 months ago and 0 responses, not sure what happened.
No support when having a major technical issue
A great app but trying to contact for support is impossible. The link to "contact us" doesn't go anywhere.
Thanks for your review. We have reply your email to follow up the question.
Easy to install. I needed some help setting up return rules and their customer service team was timely with their response via email.
I have been struggling to get support to help me resolve the 500 Server Error issue to use the app. They have stopped replying to me
We were on public holiday. Sorry to miss your email and cause you troubles. Now we are handling your issue. We have request access to your store to fix this issue, please accept. Thanks!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.