FlexReturn Return Center for Shopify

FlexReturn Return Center

Smart order return app to automate and manage customer returns
Developer
Flextech
View on App Store
FlexReturn Return Center
Rating
2.6
Feedback
18
Reviews
Chart
#7,648
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

The reviews for the FlexReturn Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the app's ability to streamline the return process, provide a seamless experience for both merchants and customers, offer automation features for time-saving, and improve the efficiency of return processing. Users appreciate the intuitive interface, automatic approval, label generation, and smart return rules that cater to customer needs. However, negative feedback revolves around the lack of support from the app developers, issues with email functions, unresponsiveness to technical problems, and difficulties in contacting the support team. Some users also mentioned language translation issues, bugs in the app, and limitations in customization options like photo upload size.

Time spent using app
How long merchants keep the app installed.
Less than an hour 6%
Less than a day 6%
Less than a month 44%
Less than a year 11%
More than a year 33%
All reviews
1 / 5 Share
Aug. 7, 2025

UPDATE: this app is unusable. Sadly it's no longer working with shopify, with shipstation, do not add to your shop. Used to work so great! no longer integrates with shipstation for return labels, weeks and weeks of no support after multiple outreach attempts.

Store Using app Total reviews Average rating
Sarah Marie Running Co. Over 2 years 6 3.7
1 / 5 Share
June 14, 2025

I like the product, but whoever runs it stopped responding to support requests, the email function broke about 6 months ago and 0 responses, not sure what happened.

Store Using app Total reviews Average rating
Sterling Lighting Over 3 years 4 4.0
1 / 5 Share
Feb. 18, 2025

No support when having a major technical issue

Store Using app Total reviews Average rating
Freshmans Archive Almost 3 years 3 2.3
5 / 5 Share
Feb. 2, 2025

このアプリは返品プロセスを簡素化し、私たちやお客様にとってシームレスな体験を提供してくれます。直感的なインターフェースと自動化機能のおかげで、大幅な時間節約が可能になりました。ぜひお勧めします!

Store Using app Total reviews Average rating
Prime Mall 5 days 8 5.0
5 / 5 Share
Oct. 17, 2024

This platform has made returns so much easier for both our team and customers. The automation is smooth and the system runs flawlessly. We’ve seen a noticeable improvement in our return process.

Store Using app Total reviews Average rating
ladrags 44 minutes 8 5.0

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