FlexReturn Return Center for Shopify

FlexReturn Return Center

Smart order return app to automate and manage customer returns
Developer
Flextech
View on App Store
FlexReturn Return Center
Rating
2.2
Feedback
9
Reviews
Chart
#3,316
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

The reviews for this Shopify App are quite mixed. On the positive side, many users have praised the app for simplifying the return process and providing a seamless experience for both merchants and customers. The intuitive interface, automation features, and time-saving benefits have been highlighted as major strengths. Users have also appreciated the app for streamlining returns, offering automatic approval, and generating labels efficiently. Customer service and support were commended in some reviews for being responsive and helpful. However, on the negative side, there are several complaints about the lack of support, unresponsive customer service, technical issues, and bugs within the app. Some users have faced challenges with language translations, limited photo upload sizes, and issues with return rules and currency display. Overall, while the app offers valuable features and functionality, the inconsistent support and technical issues have been a drawback for some users.

Time spent using app
How long merchants keep the app installed.
Less than an hour 0%
Less than a day 11%
Less than a month 22%
Less than a year 11%
More than a year 56%
All reviews
1 / 5 Share
June 14, 2025

I like the product, but whoever runs it stopped responding to support requests, the email function broke about 6 months ago and 0 responses, not sure what happened.

Store Using app Total reviews Average rating
Sterling Lighting Over 3 years 4 4.0
1 / 5 Share
Feb. 18, 2025

No support when having a major technical issue

Store Using app Total reviews Average rating
Freshmans Archive Almost 3 years 3 2.3
4 / 5 Share
June 5, 2024

A great app but trying to contact for support is impossible. The link to "contact us" doesn't go anywhere.

Store Using app Total reviews Average rating
Søciety Cycling About 2 years 5 4.8
Developer Reply

Thanks for your review. We have reply your email to follow up the question.

5 / 5 Share
Feb. 19, 2024

Easy to install. I needed some help setting up return rules and their customer service team was timely with their response via email.

Store Using app Total reviews Average rating
The Woods Maine Almost 2 years 3 5.0
1 / 5 Share
Jan. 25, 2024

I have been struggling to get support to help me resolve the 500 Server Error issue to use the app. They have stopped replying to me

Store Using app Total reviews Average rating
Orbit Rings 13 days 7 4.4
Developer Reply

We were on public holiday. Sorry to miss your email and cause you troubles. Now we are handling your issue. We have request access to your store to fix this issue, please accept. Thanks!

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