Ativo Skincare Inc. review for Shopify Flow

Have emailed several times asking for help with Shopify flows. The app allows custom flows but is extremely hard to sort out. This is the response I am getting. "While I understand the frustration - building a custom flow would be out of our scope of support. I'm not seeing a template that fits your entire situation. My best advice would be to first check with the community forums and if you can't find an answer there, then an Expert on the Marketplace would be your next best bet. I understand that is not the answer you were looking for. For this app, we would be able to guide you to templates, but not building custom flows" Who is responsible for support on this app if it's not Shopify? Steer clear....this app will only give you more headaches and waste your time and energy