Rating

3.9

feedback

11

Reviews

chart

#4,359

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    9%
  • Less than a day
    9%
  • Less than a month
    36%
  • Less than a year
    27%
  • More than a year
    18%

Reviews Summary

The reviews for the app are mixed, with both positive and negative feedback. Positive aspects include the app being highly recommended for its attentive and accessible support team, the ability to fulfill various needs with just one app, and the helpful customer support provided by Puran and Davis. Users appreciate the fast and friendly support, the lack of bugs or slowdowns, and the app's ability to meet their needs effectively. On the other hand, negative feedback revolves around issues such as the smart bar not showing up, slow chat support, freezing of the application, lack of response from the team leading to uninstallation, and difficulties in communication and refunds. Some users also mentioned limitations in features and lack of response from customer service.

Highlights

Positive aspects include attentive and accessible support team, ability to fulfill various needs with one app, and helpful customer support.
Negative feedback includes issues with smart bar not showing up, slow chat support, freezing of the application, lack of response from the team, and difficulties in communication and refunds.
Users appreciate fast and friendly support, lack of bugs or slowdowns, and app's effectiveness in meeting their needs.

Rating Breakdown

  • 5
    64% (7 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    36% (4 ratings)

Reviews with Text

  • 100% (11)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Oct. 24, 2023

We have been a paid user for years. Recently smart bar is not showing on our store for which we contacted them multiple times but there is no response and no solution. This is pathetic support not recommended

Using app

Over 1 year

Total reviews

2

Average rating

3.0

1 / 5 Share

Jan. 11, 2024

Fodane is the best all-in-one sales application I have ever used. It is functionally powerful enough and the team support is very efficient. Many adjustments and obstacles can be resolved within one to two days. I look forward to continuous functionality. I will recommend friends to use it. ----- I think I need to re-comment. 2024/01/11 1. I am very grateful for the quick response and settings when I first built the website. I also continued to pay for the first 2 months. 2. Later, I encountered a conflict between FODANE and a local delivery application. I had no choice but to uninstall the application until I found a suitable application three months later and planned to reinstall it. 3. The problem encountered when reinstalling is that we need to ask the team again to help adjust the settings suitable for the background theme. 4. But I started to encounter the problem of no one from the team responding to emails and communication software for more than 72 hours. For this reason, in order to open the store quickly, I had to uninstall it again. 5. But in the end, I uninstalled the application because there was no response for three days and was charged. The team continued to have no response. It was not until SHOPIFY intervened that I learned that there was another contact email and was informed of the strict refund policy. No refunds possible. I feel very disappointed in this. The mistake was not caused by me, but in addition to being charged a fee and wasting time reminding the FODANE team to reply to me, I still have no way of knowing why there was no response in the first place, and I was strictly refunded. What means. It doesn’t cost much, but how do I trust this app and team again?

Using app

5 months

Total reviews

4

Average rating

4.0

1 / 5 Share

Aug. 2, 2023

"The application freezes a lot, the chat support is slow. There are many features, but they are not developed well at all. Overall, it's just smoke and mirrors. I do not recommend it."

Using app

2 days

Total reviews

6

Average rating

4.3

5 / 5 Share

Dec. 19, 2022

HIGHLY RECOMMEND, quite possibly the most attentive and accessible support team behind an app! I have literally gotten rid of 3-4 paid apps as Fodane does the work of so many. Aside from all the individual features, they also happily customize the apps as per requirement on request. I have asked about something or the other on the daily and within hours if not minutes, they provide the 'wishlist' version.

Using app

25 days

Total reviews

17

Average rating

5.0

5 / 5 Share

Nov. 22, 2022

Very nice app, this 1 app will fulfill all your needs, or their customer supporter Puran and Davis are very nice people, they are always ready to help you. I am very happy to work with that.

Using app

About 1 month

Total reviews

5

Average rating

5.0

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more