Fondue CashBack Promotions
Reduce Discounts. Convert More. Increase Revenue.
Rating
4.2
feedback
42
chart
#4,195
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
7%
-
Less than a month
21%
-
Less than a year
50%
-
More than a year
14%
Reviews Summary
The reviews for this Shopify App are quite polarized, with some users expressing extreme dissatisfaction while others are highly impressed with the app's performance. On the negative side, users have complained about the app not working as expected, issues with the cash back line item not showing in the shopping cart, and poor customer support with long response times and unhelpful interactions. Some users felt that the app was overpriced for the level of service provided and that the onboarding process was lacking. On the positive side, users who gave 5-star ratings praised the app as a game changer, highlighting significant increases in acquisition rates, subscriber numbers, and savings. They also appreciated the ease of setup, intuitive platform, and excellent customer support from the Fondue team. Overall, the app seems to have a strong impact on conversion rates, customer satisfaction, and profitability for those who have had a positive experience with it.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 24, 2024
The app does not work at all, I followed the instructions, but the cash back line item does not show in the shopping cart. Terrible support as well, they just linked me to their help center without even reading my questions, and the wait time to get responses to my emails was really long.
May 3, 2024
1 Star because I atleast saw a little of what the app does. To sum up my review: For $159, terrible customer support wait times and if you're a growing business, even with over 600+ orders your first year and anticipating nearly triple your next year - they not going to give you any support. Sadly, all the reviews of people being on boarded and getting help setting up a/b test - no way. I was given a self-serve option. Apparently, you have to meet a certain requirement for them to help you. I have no confidence this app works because I had to read through articles to set it up. Upon thinking I "set it up" the app doesn't even show on my website. I activated it and even turned on the on-site widget, pulled out m phone, no widget. Customer service takes at least 3days to reply to you. Why are we paying $159 for terrible service and you cannot even aid in helping users use your app? There are apps that cost way less and even free ones that give their soul into customer satisfaction and helping everyone get their apps setup, but these guys are just money hungry. I mean seriously, after waiting 3 days to get help - included in my email response about being self served, they wanted me to pay for there Postscript app. And funny enough, 24hours later they tried following up to ask if I'm interested in paying for their other app. It's been several days, I'm still waiting on 3 email replies but I'm giving up because you cant run business with people who aren't there to help. It would be a different scenario if you wait 3 days and you actually receive help but I bet their reply to me on my next few emails will not be helpful. Fondue, please don't reply to my review with something talking about you helped me the best you can because you didn't. If you want $159/mth from clients - act like they are worth $159000/mth. The sad truth is that when one of you reached out, you had the nerve to tell your colleague that you already set up a demo with me. I really wish my interactions were with the person who sounded sincere contacting me after the first rep I spoke with although she took 4 days to respond but sadly, I got the one who chose not to help me set this app up and just wanted me to pay for another one of their apps
Nov. 27, 2023
An absolute game changer. Coupons be damned, cashback is here to stay. My acquisition rates have quadrupled, I'm adding subscribers like crazy, and I'm saving so much money. Could not be more grateful for this product and the incredible team at Fondue! They've been there every step of the way to support with any questions I had. Fondue Time is a Good Time!
Nov. 10, 2023
SO freaking happy to be working with Fondue. We've had our eyes on it for a long time, and onboarding with them did not disappoint. Setup was easy as 1, 2, 3, the platform is super intuitive and easy to use, the customer experience is spotless. Carly was INCREDIBLE at getting us sorted on little questions I had to make sure we understood everything about the product. Overall, I can't wait to see our customers get gift cards & cash back via Fondue. Thank you to everyone at the Fondue team, and especially so to Carly!
Sept. 14, 2023
Fondue was recommended to MTN OPS by a peer within the outdoor industry. During our initial call with their co-founder it was immediately impressed upon us that Fondue wants to be a long term partner and not simply a transactional partner. Initial set-up and A/B testing was extremely easy with the team at Fondue taking on the majority of the load. Almost immediately the results were showing positive data driving higher conversion and full price orders. We are now testing into more segments and audiences with Fondue. They are a great partner and I would recommend them to anyone.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more