Fondue CashBack Promotions
Offer flexible post-purchase rewards that protect your margin.
Rating
4.6
feedback
36
chart
#12,971
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
22%
-
Less than a day
11%
-
Less than a month
31%
-
Less than a year
36%
-
More than a year
0%
Reviews Summary
The reviews for the Shopify App are overwhelmingly positive, with many users praising the app for its effectiveness in increasing conversion rates, average order value, and customer satisfaction. Users appreciate the unique approach of offering cashback instead of traditional discount codes, with many reporting significant improvements in their business metrics. The customer support provided by the Fondue team is also highly praised, with users mentioning quick responses, helpful guidance, and a collaborative approach to onboarding and optimization. However, there are a few negative reviews that highlight issues with the app not working as expected and poor support experiences, such as delayed responses and generic help center links.
Highlights
Review RSS Feed
All reviews
Dec. 9, 2024
We have been using the app for several months now, and we're happy with the results. We can provide our customers a bigger discount than simply offering a traditional discount code. Customer support has been very helpful thus far.
Aug. 24, 2024
The app does not work at all, I followed the instructions, but the cash back line item does not show in the shopping cart. Terrible support as well, they just linked me to their help center without even reading my questions, and the wait time to get responses to my emails was really long.
Nov. 27, 2023
An absolute game changer. Coupons be damned, cashback is here to stay. My acquisition rates have quadrupled, I'm adding subscribers like crazy, and I'm saving so much money. Could not be more grateful for this product and the incredible team at Fondue! They've been there every step of the way to support with any questions I had. Fondue Time is a Good Time!
Nov. 10, 2023
SO freaking happy to be working with Fondue. We've had our eyes on it for a long time, and onboarding with them did not disappoint. Setup was easy as 1, 2, 3, the platform is super intuitive and easy to use, the customer experience is spotless. Carly was INCREDIBLE at getting us sorted on little questions I had to make sure we understood everything about the product. Overall, I can't wait to see our customers get gift cards & cash back via Fondue. Thank you to everyone at the Fondue team, and especially so to Carly!
Sept. 14, 2023
Fondue was recommended to MTN OPS by a peer within the outdoor industry. During our initial call with their co-founder it was immediately impressed upon us that Fondue wants to be a long term partner and not simply a transactional partner. Initial set-up and A/B testing was extremely easy with the team at Fondue taking on the majority of the load. Almost immediately the results were showing positive data driving higher conversion and full price orders. We are now testing into more segments and audiences with Fondue. They are a great partner and I would recommend them to anyone.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more