Fondue CashBack Promotions
The reviews for this Shopify App are quite polarized, with some users praising its effectiveness and impact on their businesses, while others express frustration with the functionality and customer support. Positive themes in the reviews include increased conversion rates, higher revenue, ease of setup, and the helpfulness of the Fondue team. Users appreciate the cashback feature as an alternative to traditional discount codes and coupons, noting improvements in customer acquisition and retention. On the other hand, negative themes revolve around issues with the app not working as expected, poor customer support, long response times, and high pricing for limited support and functionality.
Review RSS feed
We have been using the app for several months now, and we're happy with the results. We can provide our customers a bigger discount than simply offering a traditional discount code. Customer support has been very helpful thus far.
The app does not work at all, I followed the instructions, but the cash back line item does not show in the shopping cart. Terrible support as well, they just linked me to their help center without even reading my questions, and the wait time to get responses to my emails was really long.
An absolute game changer. Coupons be damned, cashback is here to stay. My acquisition rates have quadrupled, I'm adding subscribers like crazy, and I'm saving so much money. Could not be more grateful for this product and the incredible team at Fondue! They've been there every step of the way to support with any questions I had. Fondue Time is a Good Time!
SO freaking happy to be working with Fondue. We've had our eyes on it for a long time, and onboarding with them did not disappoint. Setup was easy as 1, 2, 3, the platform is super intuitive and easy to use, the customer experience is spotless. Carly was INCREDIBLE at getting us sorted on little questions I had to make sure we understood everything about the product. Overall, I can't wait to see our customers get gift cards & cash back via Fondue. Thank you to everyone at the Fondue team, and especially so to Carly!
Fondue was recommended to MTN OPS by a peer within the outdoor industry. During our initial call with their co-founder it was immediately impressed upon us that Fondue wants to be a long term partner and not simply a transactional partner. Initial set-up and A/B testing was extremely easy with the team at Fondue taking on the majority of the load. Almost immediately the results were showing positive data driving higher conversion and full price orders. We are now testing into more segments and audiences with Fondue. They are a great partner and I would recommend them to anyone.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.