Rating

4.9

feedback

750

Reviews

chart

#222

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    9%
  • Less than a day
    25%
  • Less than a month
    29%
  • Less than a year
    25%
  • More than a year
    11%

Reviews Summary

The Shopify App has received overwhelmingly positive reviews from users, with many highlighting the exceptional customer support provided by the team. Users appreciate the quick response times, helpfulness, and patience of the support staff, particularly mentioning names like Jade, Andrew, Susan, and Hana. The app itself is praised for being easy to use, intuitive, and effective in customizing fonts on Shopify websites. Users also mention that the support team helped them quickly resolve any issues they encountered, making the overall experience smooth and enjoyable. Some users mentioned that the app saved them time and helped them achieve the desired font customization without the need for coding.

Highlights

Exceptional customer support
Ease of use and effectiveness
Quick issue resolution
Time-saving features
Positive user experience

Rating Breakdown

  • 5
    96% (718 ratings)
  • 4
    2% (18 ratings)
  • 3
    0% (3 ratings)
  • 2
    0% (1 ratings)
  • 1
    1% (9 ratings)

Reviews with Text

  • 98% (735)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 4, 2026

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 31, 2026

I am a novice on Shopify and I decided to use the Fontify app. So, that I could apply custom fonts to my store. The problem was that, even though they were compliant and everything seemed a go, they were not applying within my chosen theme, Dawn. I tried to fix it several times myself without success. I emailed customer support at Fontify late that night. It wasn't long before I got an email back from them, but by then I had already gone to live chat. I was fortunated enough to get Jade as my representive. Jade had the task handled in under 30 minutes. I highly recommend having a Fontify subscription. Thank you, Jade, for such an efficient job.

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 30, 2026

At first, it was a bit difficult because the settings are separate from the main settings. However, the e-assistant was very helpful — fast to respond and guiding me step by step. The custom element feature is also very helpful. If possible, it would be great if in the future everything could be directly integrated, so the setup process would be much easier

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 25, 2026

Anna was incredibly helpful, and assisted me in everything I needed. When a new problem arose she was able to help me fix very quickly

Using app

Over 5 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 13, 2026

Using app

About 1 hour

Total reviews

2

Average rating

4.5

All reviews

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