MAG: Form Builder
Simplify lead generation collection with user-friendly forms.
Rating
4.3
feedback
62
chart
#1,583
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
15%
-
Less than a day
18%
-
Less than a month
27%
-
Less than a year
35%
-
More than a year
3%
Reviews Summary
The Shopify App has received overwhelmingly positive reviews from users, with many praising its ease of use, customization options, and excellent customer service. Users appreciate the ability to create custom forms tailored to their specific needs and the quick response from the support team in addressing any issues or customization requests. The app's functionality, simplicity, and free plan for non-profit organizations have been highlighted as major positives. However, there have been a few negative reviews regarding sudden changes to the pricing structure, lack of communication about plan changes, and some technical issues experienced by users.
Highlights
Review RSS Feed
All reviews
Jan. 13, 2026
This was easy to use and set up for someone without any website or form experience. Any issues were met quickly when contacting customer support!
Nov. 20, 2025
I wasted a lot of time with this app. At one point, I couldn't save any changes anymore. So much work for nothing... It's user-unfriendly in some places, especially with longer forms containing 20 or more questions. Otherwise, it's very simple and logically structured. But at one point, I couldn't save anymore. The file seemed to be corrupted. And this happened while the app was running. After a week of customer service being unable to help, I had to delete the app and choose a new one. I wasted a lot of time and have dissatisfied customers as a result.
We sincerely apologize for the inconvenience and frustration you experienced while using our app. We truly understand how valuable your time is, and we’re sorry that this issue affected your work and customers. Please know that we have addressed the reported issues, and our team is fully ready to provide you with any additional support you may need. If you’re willing to give us another opportunity, we’d be happy to assist you personally and ensure a smooth experience.
Aug. 29, 2025
After trying a few different form builders which had limited customization, I was really pleased to find this one. I was able to build exactly the form I needed. When I wanted a custom colour change to the automated emails the form generates, I contacted customer support and they made the change for me straight away. Thanks for your great customer service!
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