MAG: Contact Form Builder
Transforming Data Dynamics with Form builder Shopify
Rating
4.2
feedback
55
chart
#2,279
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
22%
-
Less than a month
33%
-
Less than a year
38%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the app being easy to use, great customer service, quick support, and the ability to customize forms. On the other hand, negative themes include sudden changes in pricing plans without prior notice, removal of free plans causing inconvenience, bugs and issues with form functionality, lack of responsiveness from customer service, and difficulties in setting up forms.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 28, 2024
I signed up for a free plan, installed the app, and set up the form, and everything was running smoothly at first. However, without any prior notice, the app suddenly stopped working. I only found out because users began informing me that they were unable to submit their forms. It turns out the company decided to eliminate the free plan without any warning. This abrupt change caused a lot of inconvenience and disruption, as we relied on this app for our operations. The lack of communication and sudden termination of the free plan left us scrambling to find an alternative solution, leading to frustration and a loss of trust in the company's reliability. The answer was: We have curated new plans for you, please upgrade to the plan. Terrible.
We sincerely apologize for the inconvenience caused by the recent changes to our pricing. We understand your frustration and want to make it right. Our team lead has also reached out to ensure all your concerns are addressed. If you have any further issues or suggestions, please let us know. We value your feedback and look forward to supporting you and your business now and in the future.
May 13, 2024
What a simple-to-use app! The customer team is fantastic!
Thank you for your wonderful review! We are delighted to hear that our customer service team was friendly and helpful in assisting you with the issue you reported. We strive to ensure our customers have the best experience with our app and we are thrilled to have remedied this issue. We appreciate your feedback and we thank you for your patience and continued loyalty.
May 7, 2024
Great App and even better customer service. I have generated a form to receive CV's for work candidates and MAG has been a great decision. Easy to set and clean layout. Recommend it!
Thank you for your wonderful review! We are delighted to hear that our customer service team was friendly and helpful in assisting you with the issue you reported. We strive to ensure our customers have the best experience with our app and we are thrilled to have remedied this issue. We appreciate your feedback and we thank you for your patience and continued loyalty.
May 2, 2024
Just having convo with support, they are lighting fast and resolve my issues very quickly,A must have form in shopify app. Love the team,I wish you grow more and more each and every day
Thank you for your wonderful review! We are delighted to hear that our customer service team was friendly and helpful in assisting you with the issue you reported. We strive to ensure our customers have the best experience with our app and we are thrilled to have remedied this issue. We appreciate your feedback and we thank you for your patience and continued loyalty.
May 14, 2024
Created My forms in minutes, had one small issue but Ashu helped. UPDATE: not even two weeks later I was sent a email claming based on feedback from customers like me it is more beneficial to remove the free basic tier and they are charging two different price plans. I was given one day notice about it. The inconvenience of having to set this up only for them to contact me out the blue and say this is just not good.
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