Forthroute Returns Portal

Forthroute Returns Portal is a branded returns portal that automates self-service, cutting support tickets and boosting customer satisfaction. It simplifies Shopify returns by providing customers with a self-service storefront portal to initiate returns without support. The app auto-verifies orders, sends secure magic links, allows custom policies for windows, exclusions, and fees, and provides an admin dashboard for reviewing, approving, or declining requests. It generates prepaid labels for approved returns, handles refunds, exchanges, and store credit, and sends email notifications to keep customers updated. Overall, the app aims to reduce manual return management time.