Rating

5.0

feedback

425

Reviews

chart

#348

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    5%
  • Less than a month
    28%
  • Less than a year
    44%
  • More than a year
    19%

Reviews Summary

The reviews for the FoxKit Shopify App are overwhelmingly positive, highlighting the app's ease of use, effectiveness in increasing sales, and exceptional customer support. Users appreciate the intuitive features, seamless upselling and cross-selling options, and the ability to customize the app to suit their needs. The support team, especially individuals like Brian, Andrew, Kai, and Zuri, is praised for being responsive, knowledgeable, and helpful in resolving any issues quickly. Customers also mention that the app has helped them boost their average order value and enhance the overall customer experience. However, there are a few negative reviews mentioning issues with customer support responsiveness in some cases.

Highlights

Positive reviews highlighting ease of use, effectiveness in increasing sales, and exceptional customer support
Praise for intuitive features, seamless upselling and cross-selling options, and customization abilities
Appreciation for responsive and knowledgeable support team members like Brian, Andrew, Kai, and Zuri
Mentions of increased average order value and enhanced customer experience
Some negative reviews pointing out issues with customer support responsiveness

Rating Breakdown

  • 5
    99% (420 ratings)
  • 4
    0% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (2 ratings)
  • 1
    0% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

April 22, 2025

Awesome customer support! I installed FoxKit to get a "notify me" button for out of stock product. The text could not be translated in local languages for my international customers. I was considering installing the app and thought I would give the technical support team a chance to fix it. Usually, customer support team take not of the issue but rarely fix it. Here, the technical team was able to fix the issue within hours! So five start technical support. Now, I remove a star because that type of bug should be seen and fixed by the dev team before the app is released.

Using app

--

Total reviews

1

Average rating

4.0

5 / 5 Share

April 21, 2025

I was really so well helped by linh. I gave her access to my website and she immediately checked with me and adjusted everything for me. Super happy with Foxkit, really recommend it. The theme is also super good and you can really do a lot with it.

Using app

--

Total reviews

4

Average rating

5.0

5 / 5 Share

April 21, 2025

Good Support

Store

Kikani

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

April 17, 2025

Thanks Brian for amazing support. Really helps with every possible customization in code I ask to implement.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 16, 2025

Support is excellent, and the features behave precisely the way users expect. Documentation is thorough and up-to-date. By far our most powerful and successful integration to date.

Using app

3 months

Total reviews

1

Average rating

5.0

All reviews

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