Rating
4.5
feedback
13
chart
#2,630
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
38%
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Less than a year
31%
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More than a year
23%
Reviews Summary
The FrameUp app has received mostly positive reviews from users. Customers appreciate the app's ability to showcase artwork in a virtual environment, making it easier for them to visualize how the pieces will look in their homes. The app's automation features have been praised for saving users time and effort, especially when dealing with a large number of product variants. Additionally, the responsive and helpful customer support provided by the developer, Charlie, has been highlighted as a key benefit of using the app. However, there have been some negative comments regarding the app's usability, particularly in terms of difficulty in setting up and connecting variant images manually. Some users also mentioned the lack of a user guide and initial challenges in getting the app to work smoothly.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 3, 2024
FrameUp has been an amazing addition to our storefront — it brings to life our artist's work, and we've heard from customers the in-situ view helps them visualise what the work will look like inside their homes. Highly recommended to any stores selling artwork
Thanks for the review!
March 13, 2024
Beautiful but useless. Tried for days to get it to work. It wouldn't render more than two and a half products with variants... (The app was stuck at 33% for days ...for only 6 products?) Tried multiple times. Finally uninstalled it. • No user guide or instructions • Support was not very helpful and quit responding (*UPDATE until my review) • As far as I can tell, you still have to connect every variant image with each product variant manually. That could be a nightmare if you have hundreds of products with variants. Support said there is a way to connect the images with variants automatically, but wouldn't explain.
I'm sorry you had a bad experience with Frame Up but in response to your review: 1. The app has instructions built into the interface and in many cases these are sufficient to help customers get set up. When that's not the case I'm always happy to help. 2. I've been actively responding to you. My response time has averaged 1-2 working days. 3. You can automatically link mockups to variants. I told you this and would have explained further but you raised a higher priority issue, the one you mention in your review, which I focused on solving first. My last email response was sent to you before your review was published and seen by me. Please note there is a delay between you submitting your review and Shopify publishing it. I'm still keen to help you solve your problems, just drop me an email at [email protected]. - Charlie
Dec. 28, 2023
Paying $125 a month for this & its 100% worth it. I sell around 500 pieces of art & each piece has 30 variants. Every variant needs a seperate image - so that our customers can see what they are getting when they change variants on the product page. Thats means I need to generate 15,000 images. I had to do this manually before - which required setting up + running 30 photoshop automations) + bulk renaming the files correctly to match to product SKUS & then bulk uploading into shopify. This is literally is days of work - but Charlie helped setup an automation that did this all for me in a couple of days with very little input on my end. He even jumped on a zoom call with me to help set it up. Hands down the best app on the app store for this specific task - would 100% recommend!
Thanks for the great review!
Nov. 23, 2023
This App has saved me a lot of time! and it provides a good context for my products... One thing I really appreciate is how fast and efficient the customer support is, even to the level that they will execute actions for me and provide detailed instructions on how I can achieve my goals using this technology... The automation is efficient and there are many setup options for scenes, I'm glad to have this as a resource
Happy to help! Thanks for the review
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