Frame Up: Showcase Your Art
Showcase Your Art, Automatically - Frame Up
Rating
4.8
feedback
15
chart
#2,544
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
53%
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Less than a year
33%
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More than a year
0%
Reviews Summary
The FrameUp app has received mostly positive reviews from users. Many customers appreciate the app's ability to showcase artwork in a virtual environment, making it easier for buyers to visualize the pieces in their own spaces. The support team is highly praised for being responsive, helpful, and willing to go above and beyond to assist users with setup and customization. Users also highlight the time-saving automation features of the app, especially when dealing with a large number of product variants and images. However, there are some negative aspects mentioned in a few reviews, such as difficulties in getting the app to work properly, lack of user guides or instructions, and the manual effort required to connect images with product variants.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 26, 2025
Frame Up has revolutionized our product variant workflow, saving us immeasurable time. Their innovative Virtual Gallery and 3D product viewer are truly exceptional, setting a new industry standard. Combined with their consistently responsive and outstanding customer service, Frame Up is an absolute winner and an invaluable asset.
March 25, 2025
This app is fantastic it saves time, has great support, and is insanely customizable. We are an old gallery with pretty high standards and this app solves everything in a really good way. The new feature with virtual gallery is a game-changer and connects our physical gallery to the internet.
Thanks for the great review and for all your feedback as we rolled out the new virtual gallery feature 😊
Sept. 21, 2024
Great app and great support! Highly recommended
Great to hear it, thanks for the review!
May 3, 2024
FrameUp has been an amazing addition to our storefront — it brings to life our artist's work, and we've heard from customers the in-situ view helps them visualise what the work will look like inside their homes. Highly recommended to any stores selling artwork
Thanks for the review!
March 13, 2024
Beautiful but useless. Tried for days to get it to work. It wouldn't render more than two and a half products with variants... (The app was stuck at 33% for days ...for only 6 products?) Tried multiple times. Finally uninstalled it. • No user guide or instructions • Support was not very helpful and quit responding (*UPDATE until my review) • As far as I can tell, you still have to connect every variant image with each product variant manually. That could be a nightmare if you have hundreds of products with variants. Support said there is a way to connect the images with variants automatically, but wouldn't explain.
I'm sorry you had a bad experience with Frame Up but in response to your review: 1. The app has instructions built into the interface and in many cases these are sufficient to help customers get set up. When that's not the case I'm always happy to help. 2. I've been actively responding to you. My response time has averaged 1-2 working days. 3. You can automatically link mockups to variants. I told you this and would have explained further but you raised a higher priority issue, the one you mention in your review, which I focused on solving first. My last email response was sent to you before your review was published and seen by me. Please note there is a delay between you submitting your review and Shopify publishing it. I'm still keen to help you solve your problems, just drop me an email at support@frameup.app. - Charlie
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