GlindaWand review for Fraud Filter
Nov. 20, 2021
This is silly. It can't actually block a transaction based on the rules - it only cancels the order after the transaction already occurs. As everyone states in the reviews, that leave us - your merchants - having to cover the transaction fees for/on the reversal. Why can't this simply block the transaction, based on the rule - before the transaction occurs, so that the merchant doesn't incur expenses?
Thank you for getting in touch and for writing your review, and I can appreciate your frustration over the limitations of the Fraud Filter app in terms of preventing high risk or fraudulent orders from being placed at all. The app will cancel or flag an order if it meets the criteria you've set once the order has been placed, but I can see why you'd prefer a solution that stops the customer from placing an order. I will be sure to pass your feedback onto our app development team for their consideration. -Victor, Shopify Support
