Smart Parents Store™ review for Fraud Filter
Aug. 11, 2022
I love Shopify and many of its apps. Thank you guys, you are doing a great job. But not this app, unfortunately, not. Let me explain. You say it 'blocks certain customers from checking out', but it doesn't... sorry to say that... The app allows all customers to place order, all customers do receive 'Pament Successfull' message on their screen. And wait for their order to arrive. What this app does is it CANCELS unwelcomed ORDERS immediately after they are placed /or warns you and you cancel them manually/ and sends cancellation emails to the customers. And here is the problem - automatic emails can /and probably will/ get into Spam or Promotions folder and customers might not even suspect their order has been cancelled. I wish this app really did 'block certain customers from placing orders' so they could see 'Unable to place order' or something like that instead of 'Thank you for your order'. Nevertheless, your hard work deserves a Thank you. At least you tried and maybe the app will upgrade one day.
We very much appreciate you taking the time to share your feedback with us here, and I am sorry to hear that the Fraud Filter app has not proven to be a useful tool for your store. I can see why the problems you've outlined have been a frustration and the feedback and suggestions you have provided will be passed along to our app development team for them to review. We also appreciate the kind words you've shared here and I'm glad to hear your experience using Shopify has been a positive one. Thanks again for reaching out. -Victor, Shopify Support
