FraudLabs Pro SMS Verification
Helps merchants to authenticate clients using SMS verification
Rating
1.0
feedback
2
chart
#13,216
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Reviews Summary
The reviews for this Shopify App highlight issues with the OTP not working and poor customer service from the team. Users have reported not receiving text messages for verification and feeling frustrated with the lack of assistance from the customer success team. The negative experiences with JH Chew at FraudLabsPro Customer Success Team have overshadowed any potential benefits of the app, leaving users uncertain about its functionality and reliability.
Highlights
Rating Breakdown
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All reviews
June 1, 2024
OTP is not working! I don't receive any text message!
Thank you for your review. We would like to assist you further with the issue you mentioned. Could you please contact our support team at support@fraudlabspro.com for more detail?
Dec. 18, 2023
The service by JH Chew FraudLabsPro Customer Success Team is horrible I cant speak on the app because JH Chew didn't provide much help at all the way i was responded to it appears JH Chew didn't know what app I had installed assuming it was there Fraud app when it was the SMS verification app. The app might be good but the service from JH Chew at FraudLabsPro Customer Success Team isn't so ill never know if the app works or if its a good app due to the rocky relationship from JH Chew so good luck to anyone who gets the app hopefully they will have a better customer experience.
We sincerely apologize for the negative experience you had with our Customer Success Team, specifically with JH Chew. We understand that the interaction did not meet your expectations and we deeply regret any inconvenience caused. We are committed to improving our customer experience and addressing the issues raised in the future. In the meantime, if you are interested in continuing to evaluate our service, please email us. We will make every effort to address your concerns and ensure a positive experience going forward.
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