FraudLabs Pro SMS Verification
Helps merchants to authenticate clients using SMS verification
Rating
1.2
feedback
4
chart
#9,895
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
25%
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Less than a day
0%
-
Less than a month
50%
-
Less than a year
0%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify app are mixed, with some users expressing frustration with the customer service provided by JH Chew from FraudLabsPro Customer Success Team. One user mentioned that they couldn't get help and felt misunderstood by the support team. Another user highlighted issues with the app's performance on mobile phones, describing it as 'horrible.' However, there were also positive reviews praising the app's functionality and security features. Users found it to be essential for their store and appreciated the basic security features even in the free version.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 18, 2023
The service by JH Chew FraudLabsPro Customer Success Team is horrible I cant speak on the app because JH Chew didn't provide much help at all the way i was responded to it appears JH Chew didn't know what app I had installed assuming it was there Fraud app when it was the SMS verification app. The app might be good but the service from JH Chew at FraudLabsPro Customer Success Team isn't so ill never know if the app works or if its a good app due to the rocky relationship from JH Chew so good luck to anyone who gets the app hopefully they will have a better customer experience.
June 27, 2020
The app is ok but on mobile phones it's horrible fix the app for mobile phones!!! it's super bad and you can see that by urself
Thank you for your review. We have fixed the mobile phone display issue.
June 21, 2020
This app is an absolute necessity for any store. Amazing app. I love it!!!
June 21, 2020
Great app! even the free version offers basic security features which is not available in any other app.
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