FraudLabs Pro SMS Verification
The reviews for this Shopify App highlight issues with the OTP functionality not working and poor customer service from the team. Users have reported not receiving text messages for OTP verification and encountering unhelpful responses from the customer success team. The negative experiences with the team member named JH Chew have overshadowed the potential effectiveness of the app, leaving customers frustrated and uncertain about its functionality.
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OTP is not working! I don't receive any text message!
Thank you for your review. We would like to assist you further with the issue you mentioned. Could you please contact our support team at [email protected] for more detail?
The service by JH Chew FraudLabsPro Customer Success Team is horrible I cant speak on the app because JH Chew didn't provide much help at all the way i was responded to it appears JH Chew didn't know what app I had installed assuming it was there Fraud app when it was the SMS verification app. The app might be good but the service from JH Chew at FraudLabsPro Customer Success Team isn't so ill never know if the app works or if its a good app due to the rocky relationship from JH Chew so good luck to anyone who gets the app hopefully they will have a better customer experience.
We sincerely apologize for the negative experience you had with our Customer Success Team, specifically with JH Chew. We understand that the interaction did not meet your expectations and we deeply regret any inconvenience caused. We are committed to improving our customer experience and addressing the issues raised in the future. In the meantime, if you are interested in continuing to evaluate our service, please email us. We will make every effort to address your concerns and ensure a positive experience going forward.
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