FraudLabs Pro SMS Verification for Shopify

FraudLabs Pro SMS Verification

Helps merchants to authenticate clients using SMS verification

Rating

1.4

feedback

3

Reviews

chart

#10,933

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    33%
  • Less than a day
    0%
  • Less than a month
    67%
  • Less than a year
    0%
  • More than a year
    0%

Reviews Summary

The reviews for this Shopify app are mixed, with some users expressing frustration with the customer service provided by JH Chew from FraudLabsPro Customer Success Team. One user mentioned that they were not able to fully experience the app due to the lack of assistance and confusion regarding the app's functionality. Another user highlighted issues with the app's performance on mobile phones, describing it as 'horrible' and in need of improvement. However, there were also positive reviews praising the app's security features and its importance for any online store. Users appreciated the basic security measures offered even in the free version, making it a valuable tool for enhancing store security.

Highlights

Mixed reviews with frustration towards customer service
Issues with app performance on mobile phones
Positive feedback on app's security features
Importance of the app for online stores
Value of basic security measures in the free version

Rating Breakdown

  • 5
    67% (2 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    67% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Dec. 18, 2023

The service by JH Chew FraudLabsPro Customer Success Team is horrible I cant speak on the app because JH Chew didn't provide much help at all the way i was responded to it appears JH Chew didn't know what app I had installed assuming it was there Fraud app when it was the SMS verification app. The app might be good but the service from JH Chew at FraudLabsPro Customer Success Team isn't so ill never know if the app works or if its a good app due to the rocky relationship from JH Chew so good luck to anyone who gets the app hopefully they will have a better customer experience.

Using app

--

Total reviews

6

Average rating

4.3

1 / 5 Share

June 27, 2020

The app is ok but on mobile phones it's horrible fix the app for mobile phones!!! it's super bad and you can see that by urself

Using app

10 days

Total reviews

4

Average rating

4.0

Developer Reply

Thank you for your review. We have fixed the mobile phone display issue.

5 / 5 Share

June 21, 2020

This app is an absolute necessity for any store. Amazing app. I love it!!!

Using app

2 days

Total reviews

8

Average rating

5.0

5 / 5 Share

June 21, 2020

Great app! even the free version offers basic security features which is not available in any other app.

Using app

32 minutes

Total reviews

5

Average rating

5.0

All reviews

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