FraudLabs Pro SMS Verification
FraudLabs Pro SMS Verification is a Shopify App that helps merchants authenticate clients using SMS verification. It provides a method of two-factor authentication to prevent spammers or fraudsters. The app sends an OTP (One-Time-Passcode) via SMS to the buyer's mobile phone for verification, placing a checkpoint at the view-cart page to filter out non-serious buyers and authenticate the buyer's identity.
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The service by JH Chew FraudLabsPro Customer Success Team is horrible I cant speak on the app because JH Chew didn't provide much help at all the way i was responded to it appears JH Chew didn't know what app I had installed assuming it was there Fraud app when it was the SMS verification app. The app might be good but the service from JH Chew at FraudLabsPro Customer Success Team isn't so ill never know if the app works or if its a good app due to the rocky relationship from JH Chew so good luck to anyone who gets the app hopefully they will have a better customer experience.
We sincerely apologize for the negative experience you had with our Customer Success Team, specifically with JH Chew. We understand that the interaction did not meet your expectations and we deeply regret any inconvenience caused. We are committed to improving our customer experience and addressing the issues raised in the future. In the meantime, if you are interested in continuing to evaluate our service, please email us. We will make every effort to address your concerns and ensure a positive experience going forward.
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