Chated Email Popup
Grow Your Email List - Easy-to-Use Popup App
Rating
3.0
feedback
18
chart
#10,134
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
17%
-
Less than a day
22%
-
Less than a month
17%
-
Less than a year
28%
-
More than a year
17%
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback. On the positive side, users appreciate the ease of installation and customization, as well as the app's effectiveness in collecting emails and subscribers. Many users find the app simple, straightforward, and valuable in converting sales. They also praise the developer's quick responses to questions and the overall functionality of the app. However, there are several recurring issues mentioned in the reviews. Some users report difficulties in getting the pop-up to show on their websites, especially on mobile devices. There are also complaints about the lack of an 'X' button to close the pop-up, making it challenging for customers to navigate the site. Additionally, there are concerns about the app's compatibility with certain browsers and languages, as well as limitations in batch processing signups and syncing customer information with Shopify.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 19, 2024
Doesn't work. I spent 30 minutes customizing the pop-up and it doesn't work. Wasted my time.
Dear user, We sincerely apologize for the inconvenience you have experienced. Upon investigating the issue, we have determined that your website has multiple enabled popups, which may be causing conflicts with each other. To resolve this issue, we recommend following these steps: 1. Disable all other popups or overlays on your website. 2. Re-enable the Chated Email Popup. By disabling the other popups, you can ensure that there are no conflicts and allow the Chated Email Popup to function properly. If these steps do not resolve the problem, please inform us so that we can further assist you. Best Regards, Support Team
May 17, 2021
Hello, I just installed this app on my store. Easy to install and Configure. However, in my testing I do not see the emails flowing into my "customers" list. Is this by design? Thanks!
June 17, 2020
This app is very easy to work with, but I can't make the pop-up show on my website. Could you help me?
June 26, 2020
This app does what it says! It's very unobtrusive, can be customized, and has worked well for me. It's super easy to use. However, I really wish it would be able to batch process the signups. Right now, you have to select one email at a time, check the "processed by staff" box, hit save, then go back to the main page, where you move on to the next email. I suppose I shouldn't knock the developers too much, since it is a free app, after all. But it sure would be a great time saver if I could simply click down the row of emails, and THEN click "save" 1 time. The other thing that disappoints me (and it may or may not be anything that the developers did), is that I use the Firefox browser for most of my Admin tasks. The "Export Subscribers" button doesn't respond, and I am forced to open Google Chrome in order to export the list. Also, it would be super great if the list only exported those emails that haven't been "processed by staff" yet. Otherwise, I have to go into the .csv file and delete those rows that show as having been processed. It's not a big deal, and the app has been incredibly valuable in helping to convert sales that may have otherwise slipped away. However... I have received considerable feedback from irate iPhone users who say that they cannot click on the "X" to close/cancel the popup window and continue to browse my website. The tech support replied to my inquiry to suggest that the problem is with my Shopify theme, which I don't believe, since it apparently affects just some mobile device users (iPhone users specifically). That being said, I would recommend this app to anyone who is new to the concept of Popup ads, even with its shortcomings. I'm sure that there are other popup apps that work better, without these pesky glitches, but they have monthly subscription costs, which I am loathe to do.
Nov. 20, 2019
Great, simple and free app. But can't get pop up to show on our store. Tried many browsers, devices and users. Cognito mode, clear cookies etc. Just won't show!
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