Chated Email Popup
Grow Your Email List - Easy-to-Use Popup App
Rating
3.0
feedback
18
chart
#10,134
All reviews
Rating Breakdown
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May 19, 2024
Doesn't work. I spent 30 minutes customizing the pop-up and it doesn't work. Wasted my time.
Dear user, We sincerely apologize for the inconvenience you have experienced. Upon investigating the issue, we have determined that your website has multiple enabled popups, which may be causing conflicts with each other. To resolve this issue, we recommend following these steps: 1. Disable all other popups or overlays on your website. 2. Re-enable the Chated Email Popup. By disabling the other popups, you can ensure that there are no conflicts and allow the Chated Email Popup to function properly. If these steps do not resolve the problem, please inform us so that we can further assist you. Best Regards, Support Team
May 17, 2021
Hello, I just installed this app on my store. Easy to install and Configure. However, in my testing I do not see the emails flowing into my "customers" list. Is this by design? Thanks!
June 17, 2020
This app is very easy to work with, but I can't make the pop-up show on my website. Could you help me?
June 26, 2020
This app does what it says! It's very unobtrusive, can be customized, and has worked well for me. It's super easy to use. However, I really wish it would be able to batch process the signups. Right now, you have to select one email at a time, check the "processed by staff" box, hit save, then go back to the main page, where you move on to the next email. I suppose I shouldn't knock the developers too much, since it is a free app, after all. But it sure would be a great time saver if I could simply click down the row of emails, and THEN click "save" 1 time. The other thing that disappoints me (and it may or may not be anything that the developers did), is that I use the Firefox browser for most of my Admin tasks. The "Export Subscribers" button doesn't respond, and I am forced to open Google Chrome in order to export the list. Also, it would be super great if the list only exported those emails that haven't been "processed by staff" yet. Otherwise, I have to go into the .csv file and delete those rows that show as having been processed. It's not a big deal, and the app has been incredibly valuable in helping to convert sales that may have otherwise slipped away. However... I have received considerable feedback from irate iPhone users who say that they cannot click on the "X" to close/cancel the popup window and continue to browse my website. The tech support replied to my inquiry to suggest that the problem is with my Shopify theme, which I don't believe, since it apparently affects just some mobile device users (iPhone users specifically). That being said, I would recommend this app to anyone who is new to the concept of Popup ads, even with its shortcomings. I'm sure that there are other popup apps that work better, without these pesky glitches, but they have monthly subscription costs, which I am loathe to do.
Nov. 20, 2019
Great, simple and free app. But can't get pop up to show on our store. Tried many browsers, devices and users. Cognito mode, clear cookies etc. Just won't show!
Nov. 15, 2019
The application is very easy to setup. but how can i send promo code email to the subscriber list after collecting email address? It does seems like it is compatible with Discount on shopify. Please help
Nov. 8, 2019
I am not seeing an "x" button on either my mobile device or destop which allows customers to escape if they choose not to sign up for the mailing list. Please help with this. Besides that, great app.
Thank you for your review. We noticed that app has been uninstalled and we'll appreciate if you will reinstall it and see if the issue is still happening. If you will still experience the same issue, please check the menu bar as it might have covered the 'X' button and you may ask your theme developer to fix the issue. If you have any further questions, don't hesitate to contact us back. Have a great day!
Nov. 1, 2019
Looks like a good app, but the pop up won't show on our store. Have tried Firefox and Chrome, desktop and mobile (with the cache deleted) and nothing.
I'm sorry to know that the pop up is not working on your store after trying different browsers and devices. I'll be happy to further assist you in the future once you've decided to re-install the app. Thank you.
Sept. 30, 2019
WaterBottleShop.online Simple. No frills but does the trick. Exactly what we were looking for. Works so well as is - I'd be curious to ask what additional features they will be offering in the future.
Sept. 9, 2019
Works perfect! Have collected alot of email and subscribers with this app, I really recommend this, Perfect app!
Sept. 7, 2019
Works well and have no complaints thus far for this app. Will absolutely recommend. Simplicity works!!!
Sept. 5, 2019
The app is easy to install and customize. Simple basic design and the developer responds quickly to questions. It works well and I'm really glad I came across it.
Aug. 31, 2019
Just installed this after looking for the perfect popup app for several days now. This really seems to do the trick in a simple and easy way. And so far it works perfectly. I love that it's super easy to set up and the design is simple and elegant. Just what I wanted!
Aug. 9, 2019
I like this app but found an issue. When you collect both email address and first name via this app, it captures all the information however it does not sync the first names in the customers section on Shopify, only the email gets synced. The first names are left in the app's subscriber directory.
Thank you for your review. You have helped out team to spot the issue and we have fixed it. Feel free to contact us again if you spot any other issues.
July 27, 2019
I like the app but the close x button doesnt work for mobile. It would make me happier if this issue could be fixed!
July 23, 2019
It does not compatible with Danish language and does not show danish words. It would be useful if you can resolve this problem. Update: The problem has resolved.
Thank you for your review. Our app supports all languages and characters. We realized that the preview might have rendered non-english character incorrectly. However, those character would be presented correctly on your website after saving the popup configuration.
June 7, 2019
Really glad I found this app, very simple and straight forward. Even the support from the developer is super fast. Highly recommended. Among all the other related paid Apps I tried, this gave me so mach reliefs. Thanks so much for the developer. Requested the developer to add a feature, he responded immediately and added the feature I requested and contacted me to check it. Worked perfectly fine. So happy about this.
Oct. 23, 2018
Great app., I like the simplicity, clean look, and very easy installation. Worth trying, and happy that it is free. Thanks to the developer, awesome job!