Rating

4.7

feedback

108

Reviews

chart

#795

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    6%
  • Less than a month
    26%
  • Less than a year
    48%
  • More than a year
    17%

Reviews Summary

The app has received mostly positive reviews from users. Customers appreciate the ease of use, fast and helpful customer support, and the increase in sales due to offering free gifts. The app is praised for its effectiveness in boosting revenue and providing customizable options for free gifts. However, some users have mentioned issues with advanced features, such as creating duplicate products for free gifts and the inability to limit gifts to one per customer. Additionally, there are complaints about billing and technical issues, including unexpected charges and problems with app display on the website.

Highlights

Ease of Use and Effectiveness
Customer Support
Increase in Sales
Advanced Features
Billing and Technical Issues

Rating Breakdown

  • 5
    94% (101 ratings)
  • 4
    3% (3 ratings)
  • 3
    1% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    3% (3 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 4, 2025

Really great app, where so many others like it were problematic. I installed while we were running a promotion for 3 months. I will install it again next time we need it

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 11, 2025

The app developer was able to resolve an issue to my satisfaction and I appreciate the help they provided and I continue to use that app which is a nice app.

Using app

28 days

Total reviews

22

Average rating

3.8

Developer Reply

Thank you for updating your review and please don't hesitate to reach out to us when you need help in the future.

5 / 5 Share

Dec. 20, 2024

Very affordable with fast and kind support. They helped me with the changes I needed, and the setup process was straightforward enough for me to manage. Truly money well spent every month!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

3 / 5 Share

Dec. 9, 2024

I am so far happy with how the app works. However, I have expected a bit more advanced features, and perhaps I should have checked before signing up for a subscription. 1. I don't like the fact that the app is creating a new product for the free gift instead of using the product that I already created in my shop. That means that I have this product 'twice', as an identical copy. If you plan to give out a lot of gifts, and you are on a Shopify plan with set amount of product, this could mean that you'll reach the maximum allowed products in your plan pretty quickly. 2. The app doesn't allow a setting that each customer receives a gift in his cart only once. This means - and in my eyes looks a bit unprofessional for a shop - that customers who are eligible for a free gift, might see this gift several times in their cart, when they come back for future purchases and the gift is still active but has already been 'given' to them before. This doesn't make sense especially in my case, selling digital products, where a download is only needed once. I have forwarded my feedback to the app owner and developers and hope, they are able to improve the app to make the gifting a bit more reasonable for the shop owner and more professional looking at the checkout for returning customers. All in all it seems to be a good app though, just not quite what I would have loved to see.

Using app

17 days

Total reviews

4

Average rating

2.5

Developer Reply

Thank you for sharing your feedback! While we may not be able to address the first request you mentioned, we’ve already conducted some research on the second one. Although it’s not currently in development, we’ll be sure to notify you as soon as it’s released.

5 / 5 Share

Nov. 6, 2024

The Dr Free Gift is a great app. It is very easy to use and, more importantly, it increases sales! When we offer a free gift if a customer spends a certain amount we always show increased revenue. Customers want the free gifts and will spend extra to get them. This app is a must-have if you are in e-commerce. B. Fuller

Using app

Over 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for sharing your amazing review! We're happy that the app is working well on your shop, and please don't hesitate to reach out in the future.

All reviews

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