All reviews

Rating Breakdown

  • 5
    90% (45 ratings)
  • 4
    2% (1 ratings)
  • 3
    2% (1 ratings)
  • 2
    2% (1 ratings)
  • 1
    4% (2 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 14, 2023

Your application fully meets my requirements. Awesome, it helped me increase my sales by 10% in the last month and best of all it's free. Thank you and the team very much, hope you will develop it with more features in the future!

Using app

9 days

Total reviews

2

Average rating

5.0

Developer Reply

We are delighted that you had a great experience with the application. The development team and the support team consider this to be a tremendous motivation for us to continue improving and enhancing our products and services. Stay tuned for exciting new features that will be introduced soon. If there's anything we can do to serve you even better, please let us know. Thank you so much, and have a nice day!

1 / 5 Share

June 7, 2023

This app wreaks havoc with one of my products. Instead of fixing that, devs blamed one app which was installed years ago which makes absolutely no sense. I can only recommend staying away from this app.

Using app

About 21 hours

Total reviews

15

Average rating

4.5

Developer Reply

Dear DeeTrade, I am reaching out to address the concerns you raised in your 1-star review regarding an error you experienced while interacting with our app. I understand your frustration, and I would like to provide some clarification to ensure that we are on the same page. After thoroughly investigating the matter, it appears there has been a misunderstanding about the source of the error. Our team has determined that the issue you encountered was actually caused by a third party involved in the process. Although we provided you the specific file inserted by another party that contains the code causing the problem, somehow we did not elaborate clearly enough for you to understand. We have attached with more evidence about a case in the email sent to you after you uninstalled and left this review. We want to emphasize that we take responsibility for any errors within our control, but in this particular case, it was not due to any negligence on our part. We apologize for any inconvenience this situation may have caused you. As a company committed to delivering exceptional service, we appreciate your feedback and aim to address any issues promptly. However, we kindly request that you consider updating your review to reflect the accurate nature of the problem. Your feedback is essential to us, as it helps us improve our services and provide a better experience for all our customers. By updating your review based on the information provided, you will help potential customers make informed decisions about our company. Thank you for your attention, and we sincerely hope you will reconsider your review in light of this clarification. Best regards, Jake from Sortecom Support team

1 / 5 Share

July 15, 2024

This app is buggy to the end !! It caused all sorts of issues on my website, some bugs it took me months to find the cause and once I finally nailed it down to this app, the developers ignored my emails to fix it. If you use the reformation template, do not use this app, it will kill the gallery, the filter and sort and any other scripts running on the site and the developers will do nothing to assist.

Using app

Over 1 year

Total reviews

9

Average rating

3.7

Developer Reply

Hi there, Thank you for your feedback. We apologize for any initial hiccups you may have encountered, but we are pleased to hear that you are satisfied with the efforts our support team has put into resolving the issues. We appreciate your patience and understanding. If you encounter any further difficulties or have any suggestions, please don't hesitate to let us know. We are committed to providing you with the best possible experience. Thank you once again, and we're glad to know that everything has been going well so far. Sortecom Team

5 / 5 Share

April 10, 2023

Works as advertised. Help came quickly with troubleshooting. Recommended if you're looking to automatically add a free product on orders.

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate you sharing your feedback about our service. It’s great to hear that you had a positive experience at Sortecom. If there’s anything we can do to serve you further, let us know. Thank you again, have a great day! Sortecom Team.

5 / 5 Share

April 6, 2023

La mejor aplicación de regalos, he probado otras y es la única que cumple mis expectativas el servicio técnico es excelente.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, It's Tracey and I was thrilled to read your review! The Development Team and I appreciate your feedback and find it very encouraging. Your input will be valuable in enhancing the app further in the future. Keep an eye out for more advanced features coming soon! Sincerely, Tracey from Sortecom Team.

5 / 5 Share

April 6, 2023

This app is doing the job, you'll probably need some adjustment like every plugins but it is all good because the support is really efficient. (big up to Tracey)

Using app

11 months

Total reviews

6

Average rating

5.0

Developer Reply

We're delighted to hear that you had a positive experience while using our app. We were honored to assist you, and we value your feedback as it helps us improve both our product and service. Thank you, and have a great day!

5 / 5 Share

March 29, 2023

Great application! maybe the best one on Shopify in that range! I tested all of them and this one need to be more expensive than any other, but is it free!!! I hope, if they start a subscription, they will not be at a high price as the others...

Using app

12 days

Total reviews

5

Average rating

4.2

Developer Reply

Hi there, We are delighted to come across your feedback. It is our happiness to know you have a wonderful experience with our app. Thank you so much and have a nice day! Sortecom Team

5 / 5 Share

March 3, 2023

This is a great app and is working really well on our site. The support chat were really helpful and answered my questions immediately

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

It is wonderful to know that you had good experience when using our app. It was our honor to support you. Your sharing means a lot to us to keep improving our product and service. Thank you and have a nice day!

5 / 5 Share

Feb. 1, 2023

I am very satisfied with the app and the customer service. Tracey was very helpful solving my issue.

Using app

About 2 months

Total reviews

4

Average rating

5.0

Developer Reply

Hi there, I’m Tracey from Sortecom. I am really grateful that you are satisfied with our app. It was our honor to support you. Thank you for your review and have a nice day!

5 / 5 Share

Feb. 1, 2023

Comprehensive functions. At the mean time, very good customer service team, prompt and patient! Helped a lot!

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

We are so grateful you're satisfied with our app. It's our honour to serve you. Thank you so much for your review! Sortecom Team.

5 / 5 Share

March 15, 2023

La app funciona genial, el equipo es muy atento y siempre está actualizando para mejorar y agregar funciones. Si estás en busca de agregar alguna app de regalos para los clientes, sin duda, es una opción perfecta! Recomiendo la App totalmente!

Using app

About 2 months

Total reviews

9

Average rating

4.3

Developer Reply

Thank you so much for giving us another opportunity to work with you. We are glad that you like the app. Your feedback has made our day! Once again, thank you so much and have a nice day! Sortecom Team,

5 / 5 Share

Dec. 13, 2022

Beyond satisfied, the support team responded quickly and answer all my questions. That's all I need for a new app setting.

Store

ANCEL

Using app

3 months

Total reviews

5

Average rating

5.0

Developer Reply

We are so grateful you're satisfied with our app. It's our honour to serve you. Thank you so much for your review! Sortecom Team.

5 / 5 Share

Dec. 12, 2022

Great Sup, the best-looking app for this functionality. One of the best sup on apps on the platform traced and answered a lot of questions asked.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate you sharing your thought about the Free Gift app. It’s wonderful to hear that you had a positive experience at Sortecom. Thank you so much and have a nice day! Sortecom Team.

5 / 5 Share

Dec. 7, 2022

This app is an app every merchant needs. I talked with support about my problem, and Jake and the tech team solved it in minutes. It is simple to use and has a bunch of great features. With Free Gift BOGO Cart Upsell, there are so many ways to create all different campaigns your imagination is unlimited. This is a game-changer for us.

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi Amara Bryn, Jake here, and I was absolutely overwhelmed to see your review! Thank you so much from the Development Team and I. Your feedback is extremely motivating and will greatly help the app receive greater upgrades in the future. So stay tuned for more powerful features! Best Regards, Jake from Sortecom Team.

5 / 5 Share

Dec. 2, 2022

awesome feature with friendly design and easy to understand UX. totally tech free and you will get the freebie popup in a few minutes. Also very nice and helpful team to give a hand promptly.

Using app

5 days

Total reviews

3

Average rating

5.0

Developer Reply

It was wonderful to learn that you enjoyed our service. We greatly appreciate your feedback. Please don't hesitate to ask for our help anytime you need it. Thank you, Sortecom Team.

3 / 5 Share

Dec. 2, 2022

The BOGO app looks good at first. But no one can help or answer my questions when the app was not working. And I've been waiting hours for help.

Using app

4 days

Total reviews

4

Average rating

4.5

Developer Reply

We sincerely apologize for our omission during rush hour that prevented us from responding to your messages in time to support you. Please check your email and give us another try so that our team can wholeheartedly assist you. Thank you so much for testing our app and for your feedback. Sortecom Team.

5 / 5 Share

Nov. 15, 2022

wonderufl app! Really easy to work with and easy to understand. the options are so nice and easy for onlineshops to complete full workflows.

Using app

2 days

Total reviews

2

Average rating

5.0

Developer Reply

Your satisfaction with our app means a lot to us. It is an honor for us to support you. Thank you so much! Sortecom.

5 / 5 Share

Nov. 11, 2022

We used the app for a promotional campaign - It is fantastic! Best app and very easy to navigate and work with! Highly recommended! Check our website! BellBees.ca

Using app

23 days

Total reviews

9

Average rating

5.0

Developer Reply

We appreciate you taking the time to comment on the Free Gift app. Hearing that you enjoyed our app is amazing. Have a wonderful day and thank you so much! Sortecom.

5 / 5 Share

Nov. 7, 2022

BEST BXGX and BXGY app So far ! I have tried many BXGX and BXGY apps but so far this app is the only app that has the ability to utilize the gift as FREE but not a promotion. What this allows you to do is stack BXGX and other native promotions aside. So the possibilities of using this app with apps like discount yard is highly possible ! Also there are many rules you can set with the BXGX and BXGY features with this app that many other apps can’t do like Buy 2X get 3y or buy 2x get x,y,z Many features available ! Highly recommend !

Using app

3 days

Total reviews

6

Average rating

5.0

Developer Reply

We were absolutely overwhelmed to see your review of our app and service! Hope you experience the app more and give further feedback. Thank you so much and have a nice day! Best, Sortecom Team

5 / 5 Share

Nov. 3, 2022

Great App. Everything is easy setup. Amazing Support team. Very helpful to increase conversion rate.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate you sharing your thought about the Free Gift app. It’s wonderful to hear that you had a positive experience at Sortecom. Thank you so much and have a nice day! Sortecom Team.