Easy Watermarks | Engage
The reviews for the Easy Watermarks Shopify App are overwhelmingly positive, with users praising its ease of use and time-saving features. Many users appreciate the simplicity of adding watermarks to their products and the efficiency of the app in handling bulk editing tasks. The customer service is also highlighted as responsive and helpful by satisfied users. However, there are a few negative reviews mentioning issues with customer support responsiveness and pricing discrepancies. Some users experienced difficulties with watermark removal and encountered limitations in the app's functionality.
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The app itself was great for what I needed and worked well while I was using it. I ultimately decided to uninstall it simply because I was cutting down on monthly app costs. The frustrating part came when trying to leave. My store never had more than 500 active products at any point, although I did have a large number of draft products. For some reason, the app considered me over the product limit of my plan. Support told me that in order to restore my original images, I would need to upgrade to a more expensive plan and pay the additional cost. Having to pay more just to restore my own images so I could uninstall the app was pretty ridiculous and made the process unnecessarily frustrating. To their credit, support was helpful and refunded the additional charge after I raised the issue, which I appreciated. Overall, it was a good app and did what I needed it to do, but the uninstall and image restoration process really needs improvement.
Hi, sorry about the roundabout solution there. Customer support doesn't have access to the restore tool. Alex figured it would be faster for you to restore by simply upgrading and then issuing a refund. Otherwise he would have to contact tech support, which takes a bit of extra time. I believe you may have been in a rush. In any case, customer support will be sure to resolve any similar situation differently in the future. Best regards
Tried many - for me it must be easy - this is.
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