Laptop King review for ClickShip | Shipping Platform
Oct. 28, 2020
0/10 you ask many times for a manager to step up, No one there to solve issues. Good luck getting anyone to call you back. It's a nightmare dealing with them., Rude customer service, Zero support, No, follow up on anything. Shipping companies lost lots of my packages. Zero claims processed, I waited 4-6 month. sent many Emails to the rep, and submitted all necessary info by email and on freightcom website. No response then after complaining. they said you haven't submitted anything!!! Complete waste of time! Lots of money lost in shipping and no claim. and many hours trying to follow up!!. no result NOT recommended AT ALL
Hello Freddy, first and foremost, we are sorry for your negative experience and truly want to help you resolve this. Thank you for your feedback. We take great pride in our customer service and our team's support. We have looked into the history of this account and several attempts have been made to reach out to you without success. Claims can be a complicated and tedious process at best. Of the 6 claims you have made, we have tried multiple times to get the documentation from you to process the claims. One of the items required is a “Cost invoice” of the goods sold; which we have made many attempts to acquire from you, again without success. We are committed to helping you resolve this situation as we understand how this can hurt a small business. Please get in touch directly with us and help us fulfill the documentation required by the carriers to process these claims on your behalf. We continuously update and improve our onboarding procedures and shipping information to help educate our customers on best practices and what to do in these situations to ensure a timely resolution.
