Sarah's Cut Flowers review for ClickShip | Shipping Platform
April 12, 2021
I was not able to get this app to work on my Shopify store, I kept getting messages that would say it is an unsafe connection. If I used the Freightcom website, the rates were not cheaper to ship with Canada Post. Customer service was rude.
Hi Sarah, We are sorry to hear about your experience. We appreciate the feedback you've provided and our team is currently looking into this issue. All Apps which are originally not created by Shopify are considered third-party applications. Therefore, Clickship would reflect as an unlisted app when a user tries to integrate their Shopify Marketplace. We ensure the highest level of data encryption for all our customers and thus you can rest assured about the safety aspect of the tool. We've tried reaching out to you multiple times but unfortunately have not been able to get a hold of you. After reviewing our customer support email logs, we found that the conversational tone was courteous and supportive, but we apologize for any misinterpretation. We take great pride in our customer service and continually review our processes to provide the best customer experience. Finally, we are eager to help grow your business with our services and would be happy to schedule a demo with you and to assist you through the Clickship journey. Please reach out to us at: [email protected] Cheers!
