FreshCredit ‑ Store Credit

The reviews are overwhelmingly positive about the app’s core purpose: helping merchants issue and manage store credit in a simple, practical way. Many users say it is easy to install, intuitive to use, and effective for returns, loyalty, prepaid cards, and customer retention. A major strength repeatedly mentioned is the support team, especially Cara and Todd, who are praised for fast responses, hands-on setup help, troubleshooting, custom coding, and going above and beyond to get stores live. Several reviewers also note that the app saves time, streamlines operations, and is a useful solution to a Shopify limitation. The negative feedback is concentrated around compatibility and product limitations. Some merchants report conflicts with themes, other apps, or checkout elements, and a few say the app did not work properly or that support was slow or unhelpful in resolving issues. Pricing is another concern for some, especially the model that charges based on total Shopify customers rather than only those using store credit. Users also want more functionality, such as better reporting, customer notifications, search, account management, and the ability to combine store credit with discount codes or have credits display reliably across devices. Overall, the app is seen as valuable and well-supported, but still in need of feature improvements and broader compatibility.