Fresh Photo Gallery (Updated)
An easiest way to add beautiful photo galleries to your...
Rating
4.6
feedback
8
chart
#11,398
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
12%
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Less than a year
62%
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More than a year
0%
Reviews Summary
The Fresh Photo Gallery app for Shopify has received a mix of positive and negative reviews from users. On the positive side, users appreciate the app's speed and efficiency in creating galleries for product displays, testimonials, and user showcases. They find it easy to set up, with various layout options to make their store look high-end and unique. Users also praise the app for its responsiveness and the ability to add photos directly from Instagram. Additionally, the first-class support provided by the team, particularly mentioned as 'john,' has been a standout feature for users seeking assistance with customization. However, on the negative side, some users have faced issues with galleries disappearing after initial setup, leading to frustration and disappointment. Others have reported difficulties in getting timely support from the app's team when encountering problems, such as unanswered support requests. Some users also experienced issues with displaying Instagram photos on their website, requiring multiple reloads and reconnections. Overall, while the app offers speed, customization options, and Instagram integration, there are areas where improvements in stability and customer support responsiveness could enhance the user experience.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 22, 2024
I don't know what the fuzz is, it's a gallery app that works well on all my Shopify pages. I use it for product displays, testimonials, and user showcases. It's a huge point for me to be light and speedy. I have tested probably 6 other photo gallery apps, this one is the fastest.
March 21, 2024
I've tried a bunch of gallery apps for my Shopify store, but Fresh Photo Gallery is by far the best value! It took no more than 30 seconds to set up, and I can pick from lots of different gallery layouts, which makes my store look high-end and unique. The best part is that I can make as many galleries as I want and put them anywhere in my store. This means I can show off my products in so many ways. It feels like I can do anything to make my store shine!
Sept. 6, 2021
THIS IS A TERRIBLE APP DO NOT ADD TO YOUR SHOP! I created ALOT of albums and they were showing up fine for a few hours and then all of a sudden they had ALL DISAPPEARED! it took me forever to upload to begin with and all that work for nothing. VERY DISAPPOINTED!
We understand. your frustration. We have resolved this issue for you, as soon as you contact us. The issue was due to an interruption with Shopify's server and API connection. not the app itself. The app is working fine after the connection is established within a few minutes. Thank you for giving us a try.
May 31, 2021
Hi! I added this app, made few galleries, but I have some problems. I wrote 2 times to support, but no any answers! How to get help from support team? Thanks.
Use our support email "shopify_support@freshds.com" or the support link "https://freshdesignstudio.com/contact/shopify-support-ticket-from-fresh-design-studio/". You will get a response within 24 hours, usually much sooner.
Jan. 4, 2021
Tried using this app to display Instagram photos on my website and it continued to not show the photos, rather blank image spaces. Had to reload the photos and reconnect to Instagram countless times...
Hi there, We're sorry you had an issue with our app regarding the Instagram connection. We know it must be frustrating and that's not how we want our customers to feel at all. While most of our users didn't have a problem with connecting their instagram account, we want to make sure it also works for you as well. We are ready to help you troubleshoot and help to make your experience right. Can you submit a ticket in our system so we can help you directly through our portal? https://freshdesignstudio.com/contact/shopify-support-ticket-from-fresh-design-studio/
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