Rating
3.0
feedback
3
chart
#5,319
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
33%
-
Less than a day
0%
-
Less than a month
0%
-
Less than a year
33%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are mixed, with one positive review and two negative reviews. The positive review highlights that the app works great and transfers all information and sales data seamlessly. On the other hand, the negative reviews mention issues with the user interface, difficulty in navigation, and poor design of the app. Customers found it challenging to set up the app, faced billing problems, and encountered issues with importing past purchases from Shopify into Freshbooks. Despite the negative feedback, one customer appreciated the prompt response from the company and the gesture of issuing a refund.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 6, 2024
Update: I have raised the review. They responded promptly and issued a refund as a gesture of good will. I still recommend that CTO totally rebuild their user interface, document how the app works, and make life easier for their customers. I can't believe how awful my experience with this app has been! When I tried to get it set up back in February, I followed the directions I was given in each step. I was told to pay one way, and then had to go back and reset my payment for the app so that it would come through Shopify. The user interface is one of the most difficult and confusing that I have ever tried to use -- both in the app and on the website. Then, when I wanted to cancel my account, I was told by someone at the company that they couldn't find my account, but they assured me that if I uninstalled the app, I wouldn't be billed anymore. Three or four days later, a bill came through, and now I have to try to figure out how to get the billing stopped (the Shopify help center didn't) and get a refund. What a pain, what a mess, and what a horrible experience. The only thing this app has going for it is that the people who are working on it are nice.
Jan. 16, 2014
Very disappointing. I didn't even get to the point of testing it, because the site is designed poorly and is problematic to navigate. Options are not intuitive and they wanted me to email them to import past purchases from Shopfiy into Freshbooks. Subscription cancelled. I'll stick with manually copying the data over.
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