Freshmarketer: Email & SMS
Multichannel marketing campaigns and customer journeys
Rating
4.6
feedback
18
chart
#12,766
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
6%
-
Less than a month
6%
-
Less than a year
89%
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More than a year
0%
Reviews Summary
The reviews for the Freshmarketer Shopify App are mixed, with both positive and negative feedback from users. On the positive side, users appreciate the seamless integration with Shopify, making it easy to set up multichannel customer journeys. The onboarding support provided by the team is highly praised, with mentions of specific team members who were helpful in guiding users through the setup process. The CRM functionality is highlighted as user-friendly and intuitive, allowing for easy management of customer interactions and tracking of important information. Additionally, the app's ability to customize communications through segmentation and tagging of customers is valued by users. However, there are also negative aspects mentioned, such as slow support response times, technical issues affecting site speed, and occasional issues with email marketing campaigns. Despite these drawbacks, the majority of users recommend Freshmarketer for its features, support, and overall value for money.
Highlights
Review RSS Feed
All reviews
June 6, 2024
Péssimo. Estou ha dias tentando conectar o canal do WhatsApp Business, sempre da erro dentro do Freshcaht. Contatei o suporte e abriram um ticket, onde a atendente disse que eu não poderia usar a função durante o periodo de teste, assinei o plano e o problema continua. Ninguém resolve nada.
July 29, 2023
We've been using Freshmarketer for the last 2 months, and it has been a great experience so far! I want to extend my thanks to Deepthi Pawar, Rohit Sathyam and Kevin Thomas for their seamless onboarding process. From the very beginning, they were proactive in addressing our queries and guiding us through the setup. With their help, we've been able to create important customer journeys using WhatsApp and email campaigns.
July 24, 2023
very bad support... they "pass you on" to a technical specialist who never respond. slows down your site massively too
June 26, 2023
have had a great experience using Freshmarketer's CRM. The platform is user-friendly and intuitive, making it easy for me to manage customer interactions and track important information. The ability to segment and tag customers has been particularly useful, and Freshchats has been a saviour and overall it’s not too expensive as well so recommended
June 19, 2023
Seamless integration with Shopify makes it easy to setup multichannel journeys for the Customer. Great onboarding support to get you started with using the platform to its full extent. Highly recommend this.
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