Freshmarketer: Email & SMS
Multichannel marketing campaigns and customer journeys
Rating
4.0
feedback
21
chart
#6,633
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
14%
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Less than a year
76%
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More than a year
5%
Reviews Summary
The reviews for the Freshmarketer Shopify app are mixed, with both positive and negative feedback from users. Positive aspects highlighted include seamless integration with Shopify, great onboarding support, user-friendly CRM platform, and helpful customer service. Users appreciate the ability to create multichannel customer journeys, manage interactions, and track important information easily. However, some users have faced issues with support response times, site speed, and technical specialists not resolving problems effectively. Additionally, there are concerns about the WhatsApp integration limiting mobile usage and the need for improvements in email marketing campaign functionality.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 6, 2024
Péssimo. Estou ha dias tentando conectar o canal do WhatsApp Business, sempre da erro dentro do Freshcaht. Contatei o suporte e abriram um ticket, onde a atendente disse que eu não poderia usar a função durante o periodo de teste, assinei o plano e o problema continua. Ninguém resolve nada.
July 29, 2023
We've been using Freshmarketer for the last 2 months, and it has been a great experience so far! I want to extend my thanks to Deepthi Pawar, Rohit Sathyam and Kevin Thomas for their seamless onboarding process. From the very beginning, they were proactive in addressing our queries and guiding us through the setup. With their help, we've been able to create important customer journeys using WhatsApp and email campaigns.
July 24, 2023
very bad support... they "pass you on" to a technical specialist who never respond. slows down your site massively too
June 26, 2023
have had a great experience using Freshmarketer's CRM. The platform is user-friendly and intuitive, making it easy for me to manage customer interactions and track important information. The ability to segment and tag customers has been particularly useful, and Freshchats has been a saviour and overall it’s not too expensive as well so recommended
June 19, 2023
Seamless integration with Shopify makes it easy to setup multichannel journeys for the Customer. Great onboarding support to get you started with using the platform to its full extent. Highly recommend this.
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