Friendbuy: Referrals & Loyalty
Referral and Loyalty Programs for Leading E-commerce Brands
Rating
3.4
feedback
2
chart
#3,397
Reviews Over Time
App Ranking
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Reviews Summary
The reviews for the Friendbuy app are mixed, with one user giving it a 2-star rating and another giving it a 5-star rating. The negative review highlights issues with the referral bonus structure, long contracts, lack of support after installation, and false promises regarding return on ad spend (ROAS). The user felt that the app was overpriced but acknowledged its decent functionality. On the other hand, the positive review praised Friendbuy for being easy to install, providing excellent customer service, and offering seamless functionality with minimal upkeep. The user appreciated the customization options and channels for revenue and referrals, expressing plans to utilize more features in future marketing strategies.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 6, 2024
Beware if you can’t afford to give a referral bonus of at least 30% of the order value. This app will not work for you! The least you can work with is a one year contract. So, be very careful and remember that you cannot cancel in between. The support is non existent after the initial installation. Friendbuy team made false promises in terms of the ROAS expected and got us into a 6 month contract (we had negotiated hard for a 6 month contract). We had asked for an early cancellation given that we are a small business, but they didn’t agree. They might meet their sales targets this way, but hurting small businesses this way is not good for them in the long run. The only reason for an extra star is because their software is pretty decent in its functionality, but certainly overpriced.
Sept. 18, 2023
Friendbuy referrals has been a great service for our site. It was easy to install & the customer service has always been top notch. The system works seamlessly for us with little upkeep on our end. There are a lot of options to customize and channels to gain revenue & referrals. We've only scratched the surface so far on all the options available but we plan on utilizing them in the upcoming marketing plans to continue our net new user acquisition growth along with rewarding our best customers.
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