Otc Shoppe Express review for CedCommerce Fruugo Integration

Jan. 21, 2021

(January 21, 2021 - 5 stars) - Getting support. Will update on how it goes. Edited (January 15, 2021 - 2 stars) I had an issue with certain countries that did not allow certain products. Asked Fruugo about it and Fruugo told us to unlist those products from the CSV feed. CedCommerce app only use one feed and when I emailed them about it, they quoted me $100 to do "custom work". They seriously wanted me to pay extra (other than the regular monthly/yearly fee) so they can fix their app and make it more easy for us to limit products from different countries. This feature should already be included. If Fruugo is telling me that I need to limit product on the feed then that means that Fruugo has an option but CedCommerce has not tapped into that feature yet and wanting to charge me extra just so they can do their work. No thanks. Edited (June 25, 2019) App is working fine now. ------------------ Edited (May 6, 2019) (3-Star) The team has been helpful but yesterday I had the worse experience. I opened up chat, asked them to fix a pending order. The rep told me that they will fix and email me. After 5 hours, NO EMAIL and NO FIX. So I contacted again via chat. Second rep told me they will fix it. Took his sweet time while I was waiting on chat. So I told him to email me as I am a business owner and don't have time to sit there and wait hours to get a simple fix. Rep told me okay. Three hours pass and NO EMAIL NO FIX. So I contacted again via chat. It said they were online, but they did not respond. After a good 20 minutes of waiting, I left. Maybe they are training new people, I don't know nor care. If I have a problem, get it fixed! If you can't fix, you need to communicate and tell me you are waiting for it to be fixed. Moreover, the communication. BEWARE!!!! If you contact them via chat, they make you hold on forever! And they don't come back to say anything. Sometimes I wait 45 minutes after they say, "Please wait while I check". Within that 45 minutes, the rep does not come back to tell me he/she is still working on the problem. They just leave you there like you are no one important. I guess customer service is not part of their mission statement. I have been with this company (using a lot of their apps) and it is a hit or miss with their service and apps. Sometimes I get the best help and support. Sometimes they blow me off. The next step I have is reporting straight to Fruugo about the lack of support this integration gives and the headaches I have had. Edited (January 23, 2019) (5-star) The CedCommerce team reached reached out to me in a personal email and fixed any problems that I am facing. I appreciate their help. Original review (2018) (5-star) Great app! Within a few days, orders started coming in. App was easy to setup. Loving every minute!