Fship
eCommerce Logistics & Shipping Solutions - Fship
Rating
4.2
feedback
38
chart
#12,950
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
21%
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Less than a day
0%
-
Less than a month
11%
-
Less than a year
68%
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More than a year
0%
Reviews Summary
The reviews for the Fship app are quite mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the ease of use of the app, the reliable delivery service, and the helpful customer support team. The flat-rate pricing model and seamless integration with Shopify are also highlighted as beneficial features. However, on the negative side, there are complaints about delayed shipments, misrouted parcels, high charges, lack of proper seller support, and issues with refunds. Some users have also expressed frustration with the unprofessionalism and unethical practices of the company, such as tampering with parcels and overcharging customers.
Highlights
Review RSS Feed
All reviews
Nov. 11, 2025
We have experienced everything that could possibly go wrong while availing their services — delayed shipments, misrouted parcels, irate customers, and utterly clueless managers. Every interaction has been a lesson in frustration. If you and your customers wish to endure unending inconvenience, pain, and anguish, then by all means, choose them. Otherwise, steer clear for your own sanity.
Oct. 9, 2025
They don't have a proper seller support and I used their platform for almost 2 months and the experience is really bad. Even for the cases with the FAKE remarks they don't have a proper solution, you keep providing the proofs the shipment will be marked undelivere... and later on RTO. And for some very genuine case where customer clearly said that they didn't received any call from the delivery boy and for every FAKE attempt I provided them the VOC but it was still marked as RTO and when I asked for the refund no answer from the team. You keep mailing them they won't revert. For one of my shipment pickup was done on 16th august and till now it is in transit and I asked my POC for the refund he said he is arranging it but till now I haven't received the refund. There are a few other shipments that took more than 1 month for the delivery but imagine after 1 month also fake attempts, and when asked for refund they have no answer. Guys, there are better platform in the marked please prefer them.
We’re truly sorry to hear about your experience, this isn’t the kind of service we aim to deliver. Our team takes such concerns very seriously, and we’d like to look into this further to ensure a proper resolution. Please be assured that our team will connect with you at the earliest to assist and resolve the matter. We deeply regret the inconvenience caused. – Team Fship
Sept. 25, 2025
Fship has made my shipping process much easier. The flat-rate pricing model is very helpful in keeping my costs predictable, and the dashboard is simple to use even with bulk orders. Pickups are usually on time, and deliveries reach customers without much delay. I also like the seamless Shopify integration which saves me a lot of effort. Overall, I’m happy with the service and would recommend Fship to other e-commerce sellers.
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