Rating

3.8

feedback

31

Reviews

chart

#15,180

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    23%
  • Less than a day
    0%
  • Less than a month
    19%
  • Less than a year
    58%
  • More than a year
    0%

Reviews Summary

The reviews for the Fship Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the ease of use of the app, the reliable delivery service, fair pricing, and the availability of a supportive customer service team. Users also like the seamless integration with Shopify and the helpful features like address validation. However, on the negative side, some users have faced issues with delayed shipments, misrouted parcels, high charges, unresponsive customer support, and even instances of fraud such as overcharging and tampering with parcels. Overall, the app seems to have a good reputation for its service quality but needs improvement in areas like customer support and transparency in billing practices.

Highlights

Ease of use and reliable delivery service
Positive customer service experience
Issues with delayed shipments and misrouted parcels
High charges and billing transparency concerns
Instances of fraud and unresponsive customer support

Rating Breakdown

  • 5
    68% (21 ratings)
  • 4
    3% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    29% (9 ratings)

Reviews with Text

  • 100% (31)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 27, 2025

I recently started using FShip, and I’m genuinely impressed with their service. The platform is easy to use, the support team responds quickly, and shipping updates are always accurate. My orders were picked up and delivered on time without any issues. Compared to other courier solutions, FShip offers better reliability, smoother tracking, and overall faster service. It has definitely made my logistics work much easier. Highly recommended for anyone looking for a dependable shipping partner!

Using app

13 days

Total reviews

1

Average rating

5.0

1 / 5 Share

Nov. 11, 2025

We have experienced everything that could possibly go wrong while availing their services — delayed shipments, misrouted parcels, irate customers, and utterly clueless managers. Every interaction has been a lesson in frustration. If you and your customers wish to endure unending inconvenience, pain, and anguish, then by all means, choose them. Otherwise, steer clear for your own sanity.

Using app

About 1 month

Total reviews

5

Average rating

3.0

1 / 5 Share

Oct. 18, 2025

I had the worst experience with FShip Courier. Instead of focusing on genuine delivery, their team seems determined to RTO (Return to Origin) as many orders as possible. My RTO rate with them shot up to 70%, which is absolutely unacceptable for any delivery partner. On investigating — by personally calling each customer with an RTO order — I found out they didn’t even attempt delivery! Customers repeatedly said they never received a single call from the delivery boy. Even after I initiated reattempts as soon as I got the first NDR (Non-Delivery Report), my orders were never reattempted and were directly marked as RTO. This is a clear sign of neglect and poor service. Do NOT use FShip Courier. They make lots of promises which they will never keep. If you want to lose money and customers, go ahead and choose FShip. Otherwise, save yourself from this frustration and look for a more reliable courier partner.

Using app

12 days

Total reviews

3

Average rating

2.3

1 / 5 Share

Oct. 9, 2025

They don't have a proper seller support and I used their platform for almost 2 months and the experience is really bad. Even for the cases with the FAKE remarks they don't have a proper solution, you keep providing the proofs the shipment will be marked undelivere... and later on RTO. And for some very genuine case where customer clearly said that they didn't received any call from the delivery boy and for every FAKE attempt I provided them the VOC but it was still marked as RTO and when I asked for the refund no answer from the team. You keep mailing them they won't revert. For one of my shipment pickup was done on 16th august and till now it is in transit and I asked my POC for the refund he said he is arranging it but till now I haven't received the refund. There are a few other shipments that took more than 1 month for the delivery but imagine after 1 month also fake attempts, and when asked for refund they have no answer. Guys, there are better platform in the marked please prefer them.

Store

Glowkey

Using app

10 minutes

Total reviews

3

Average rating

2.3

Developer Reply

We’re truly sorry to hear about your experience, this isn’t the kind of service we aim to deliver. Our team takes such concerns very seriously, and we’d like to look into this further to ensure a proper resolution. Please be assured that our team will connect with you at the earliest to assist and resolve the matter. We deeply regret the inconvenience caused. – Team Fship

5 / 5 Share

Sept. 25, 2025

Fship has made my shipping process much easier. The flat-rate pricing model is very helpful in keeping my costs predictable, and the dashboard is simple to use even with bulk orders. Pickups are usually on time, and deliveries reach customers without much delay. I also like the seamless Shopify integration which saves me a lot of effort. Overall, I’m happy with the service and would recommend Fship to other e-commerce sellers.

Using app

7 months

Total reviews

1

Average rating

5.0

All reviews

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