Moon of the West review for Fuel: Print on Demand

Dear Moon of the West, Thanks for your feedback. We’re sorry for the hassle our stock shortages and slow communication caused you. Your words hit home, and we’ve been working hard to do better. This past year, we’ve really buckled down on improving things, focusing particularly on establishing a process that allows us to be more proactive in identifying and alerting about order issues before they escalate to a point where our customers need to reach out to us. In the last six months, we’ve seen real progress. Our team has become more adept at quickly identifying issues, informing our sellers early, and resolving problems swiftly to ensure timely order fulfillment and better communication. We know we dropped the ball, and we’re genuinely sorry. We’re here if you need us or would love to discuss more, Thanks again for pushing us to improve, The Fuel Team