Skye+Haze Boutique review for Fuel: Print on Demand

July 10, 2020

**UPDATE** After over a month waiting to be fulfilled, I requested a cancellation and refund for several orders, only to be ignored. I had to refund the customer. Now it has been shipped. If they follow their previous actions, they will eventually respond to the email to say "Sorry, it's been shipped now". Fulfillment times are hit and miss. I understand that due to COVID 19, many POD are experiencing longer than normal processing times. However, my issue with this company is quality, consistency and customer service. Orders placed almost 3 weeks ago will still be "in production", but orders for the exact same shirt and size placed later than that will ship first. I have written into customer service regarding several issues such as: several wrong shirts being sent, design on shirt being off center and crooked. Also, a customer sent in a photo showing how bad the shirt looked after just one wash. Customer service will not respond AT ALL after weeks. I have ordered sample shirts myself. The first samples were fine. The second sample was just plain black text on a shirt and almost completely washed off after one wash. It's one thing to have long fulfillment times, but when the customer finally gets their order and it's bad quality or completely wrong and they do nothing about it... that's the problem. Absolutely would not recommend.