syncX: Fulfill Tracking
Automatically mark order as fulfilled & update tracking info
Rating
4.4
feedback
82
chart
#590
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
2%
-
Less than a month
11%
-
Less than a year
43%
-
More than a year
41%
Reviews Summary
The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the time-saving aspect of the app, mentioning how it streamlines the order fulfillment process and helps with tracking updates. The customer support team also receives praise for being responsive and helpful in resolving issues. Users highlight the ease of use, the ability to upload tracking numbers in bulk, and the app's compatibility with various logistics partners. However, on the negative side, some users have faced challenges with the app not updating financial statuses, causing fulfillment issues, and being slow in updating old orders. There are also complaints about the app fulfilling products from multiple locations incorrectly and difficulties in understanding and using the app effectively.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 24, 2024
Have used this App to fulfill tracking to our Shopify Store Order for a few years now. Had an issue recently and the support and solution provide to me was spot on . Would recommend this App
March 15, 2024
constantly causing issues because it can not figure out to only fufill the product shipped. We often have orders where it will ship from 3 different locations. The first tracking number updates all products as shipped. We can not keep it from fulfilling products we ship from our own warehouse, or other warehouses. This used to no be a problem, but now it seems to be. Every day we have to deal with customers asking why they only got one part of their order when we look at the order the same tracking was applied to 3 different fulfilments doesn't matter if the location in shopify is different, or if the vendor is different. It just slaps a tracking on anything it can.
Feb. 1, 2024
I had another app support tell me it wasn't possible, then I found Fulfil Sync! Does exactly what I need it to! I wish I had found it sooner. My supplier updates tracking numbers on a google sheet for me. Fulfil Sync perfectly takes those tracking numbers and fulfils/updates the order on shopify. Seriously saves me so much time; especially because you can't bulk add tracking numbers on Shopify. It was super easy to configure and the customer support was amazing. Thank you Fulfil Sync for making my dreams come true!
Oct. 15, 2023
The app doesn't update financial status anymore. I sent a message to address the issue to which they replied but still, the app wasn't fixed, and they did not respond to me anymore. I liked the app before, wish they could fix it.
Dear customer, we finaly found a way to mark the order as paid. Please give it a try again.
Jan. 26, 2023
I would like to exclude from the fulfillment process only the order detail records where "line_items.variant_inventory_management" is NULL, is this possible? Thank you in advance for your cooperation. I have made this request. I contacted support. They were very polite and very quick to respond and very helpful. Thanks,
Hi! Thank you so much for taking the time to write such a wonderful review for us🤩  We really appreciate it! We’ve passed your comments on to our team so they can enjoy the good vibes too! ✨
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more