syncX: Fulfillsync
Automatically mark order as fulfilled & update tracking info
Rating
4.1
feedback
81
chart
#1,504
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
2%
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Less than a month
11%
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Less than a year
47%
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More than a year
37%
Reviews Summary
The reviews for the Fulfil Sync app are quite mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the time-saving aspect of the app, especially in terms of automating the fulfillment process and updating tracking numbers. The app is praised for its ease of use, helpful customer support, and ability to handle bulk orders efficiently. Users also highlight the app's compatibility with different systems like Google Sheets and FTP servers, making it versatile for various ecommerce setups. However, there are some recurring issues mentioned in the reviews. One common complaint is the app's tendency to fulfill orders incorrectly, especially when orders involve multiple shipments from different locations. Users have reported challenges in excluding specific order details from the fulfillment process and difficulties in updating financial statuses. Some users have also experienced issues with the app not working after updates or outages, leading to manual workarounds and frustration. Overall, while the Fulfil Sync app offers valuable features for order management, there are areas that need improvement to enhance user experience and reliability.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 15, 2024
constantly causing issues because it can not figure out to only fufill the product shipped. We often have orders where it will ship from 3 different locations. The first tracking number updates all products as shipped. We can not keep it from fulfilling products we ship from our own warehouse, or other warehouses. This used to no be a problem, but now it seems to be. Every day we have to deal with customers asking why they only got one part of their order when we look at the order the same tracking was applied to 3 different fulfilments doesn't matter if the location in shopify is different, or if the vendor is different. It just slaps a tracking on anything it can.
Feb. 1, 2024
I had another app support tell me it wasn't possible, then I found Fulfil Sync! Does exactly what I need it to! I wish I had found it sooner. My supplier updates tracking numbers on a google sheet for me. Fulfil Sync perfectly takes those tracking numbers and fulfils/updates the order on shopify. Seriously saves me so much time; especially because you can't bulk add tracking numbers on Shopify. It was super easy to configure and the customer support was amazing. Thank you Fulfil Sync for making my dreams come true!
Oct. 15, 2023
The app doesn't update financial status anymore. I sent a message to address the issue to which they replied but still, the app wasn't fixed, and they did not respond to me anymore. I liked the app before, wish they could fix it.
Dear customer, we finaly found a way to mark the order as paid. Please give it a try again.
Jan. 26, 2023
I would like to exclude from the fulfillment process only the order detail records where "line_items.variant_inventory_management" is NULL, is this possible? Thank you in advance for your cooperation. I have made this request. I contacted support. They were very polite and very quick to respond and very helpful. Thanks,
Hi! Thank you so much for taking the time to write such a wonderful review for us🤩 We really appreciate it! We’ve passed your comments on to our team so they can enjoy the good vibes too! ✨
Jan. 20, 2023
We used FulfillSync for 2.5 years and it worked like a dream. Without it we would have been really stuck so I can 100% vouch for how good this app is and how well it worked for our business. Well done Team FulfillSync!
We are glad to have you as our customer! 💛 Thank you for sharing your kind words with us. 🙏 It means a lot to us and our entire team!
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