syncX: Fulfill Tracking for Shopify

syncX: Fulfill Tracking

Automatically mark order as fulfilled & update tracking info

Developer
View on App Store

Rating

4.0

feedback

44

Reviews

chart

#910

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    9%
  • Less than a month
    25%
  • Less than a year
    41%
  • More than a year
    20%

Reviews Summary

The reviews for this Shopify App are quite mixed, with both positive and negative feedback. On the positive side, many users praise the app for its time-saving capabilities, ease of use, and efficient order fulfillment process. Users appreciate the support team for being responsive and helpful in resolving issues. The app is commended for its ability to sync with logistics partners, automate order updates, and handle bulk tracking number uploads. Additionally, users highlight the app's great functionality in fulfilling orders from spreadsheets and managing multiple parcel shipments. On the negative side, some users express frustration with the lack of support, particularly delays in response times and unresolved issues. There are complaints about the app not updating financial status, causing fulfillment errors, and experiencing server errors at critical times. Despite the negative feedback, the majority of reviews emphasize the app's effectiveness in streamlining order processing and improving efficiency for ecommerce businesses.

Highlights

Efficient order fulfillment process and time-saving capabilities
Responsive and helpful support team
Syncing with logistics partners and automating order updates
Issues with support response times and unresolved issues
Challenges with financial status updates and server errors

Rating Breakdown

  • 5
    89% (39 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    2% (1 ratings)
  • 1
    9% (4 ratings)

Reviews with Text

  • 100% (44)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 13, 2025

Great app! Great support!!

Using app

6 days

Total reviews

6

Average rating

5.0

1 / 5 Share

March 25, 2025

Why won't anyone provide support? Been waiting for days!

Using app

Almost 10 years

Total reviews

1

Average rating

1.0

Developer Reply

We sincerely apologize for your frustration. We already replied to your ticket 10 hours ago. If you didn't receive our reply, please use another email to send an email to our support or use the chat on the app to reach us. We hope to help resolve the issue you are facing.

1 / 5 Share

March 13, 2025

Seems to be impossible to get support. Messaged the vendor twice as fulfilment notifications seem to be frozen and not getting any replies. Also this app seems to keep saying reached limit for fulfillment profiles when we only have 5 setup (for 5 vendor notifications.).

Using app

Over 4 years

Total reviews

1

Average rating

1.0

Developer Reply

Hi, according to our ticket system, the last conversation was in 2024. It is possible we didn't get your email. Please try to send an email to our support again or use the chat to reach us. We hope to help resolve the issue you are facing. I already increased the limits to 7.

5 / 5 Share

Jan. 10, 2025

Excelent

Using app

12 minutes

Total reviews

7

Average rating

5.0

5 / 5 Share

Nov. 20, 2024

Funciona de maravilla. Me ahorra muchísimo tiempo.

Using app

About 1 month

Total reviews

1

Average rating

5.0

All reviews

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