FRCHS LA review for syncX: Fulfill Tracking

Jan. 30, 2020

We just started using this App to upload FedEx tracking numbers into our Shopify account. We just finished uploading our Fedex shipping info into our Up Tracker account. We were "hi fiving" each other and i told my staff to go ahead and leave for the evening. Within a matter of minutes we started receiving emails and phone calls from our customers complaining that their FedEx shipping numbers didn't match their shipping addresses. Then panic sets in for me. That's 2500 hundred very unhappy customers that we need to respond to immediately with the correct information. My staff is gone for the evening, and I dont know how to upload or edit any CSV files. So I decided to take a shot at reaching out to UpTracker's customer service team via live chat. I didn't think that I would get anywhere with a live chat due to my limited knowledge of uploading and editing CSV files. But the heavens blessed me with a customer service team that jumped right into action. These guys understood that I had a serious customer service issues to deal with coupled with my limited experience. They researched the issues, spent time thoroughly trouble shooting all possible scenarios and found the solution that works. Wait... It gets better, because all I had to do was to sit back, relax and enjoy watching true professionals work their magic with positive attitudes and bright enthusiasm. Without their help, we would have lost thousands of customers as well as our credibility. I'm truly thankful for all of their support and I would recommend this App to every single company who's looking for a great product and peace of mind. Thank you!